Our approach is constantly evolving, always at the forefront of the latest innovations in enterprise-ready technology. Leveraging generative AI to power your customer relationships is yet another example of this thinking.
Unlike readily available ‘off-the-shelf’ generative AI applications which use public data, such as ChatGPT and Bard, we harness your proprietary data to develop tailored applications powered by Generative AI.
By applying your brand guidelines and operational standards, we deliver solutions with your DNA at the heart, perfectly representing your brand to customers and supercharging your CX operations and business processes.
A Webhelp continua superando o desempenho do setor através do seu portfólio de soluções de última geração, alimentado por consultoria CX de excelência, análises avançadas, IA, automação e tecnologia omnichannel. Combinando isso habilmente com a sua força de trabalho dedicada e qualificada, continuam a fornecer uma experiência excecional ao cliente.
Os esforços da empresa em segurança e privacidade de dados, referentes à implementação de ferramentas e processos para proteger os dados dos clientes, são fortes em comparação com outros líderes de BPO de CS.
Group Chief Information Officer
Managing Director, CX Services
Gobeyond Partners
Mélanie Hentgès, Managing Director of Gobeyond Partners France, a Webhelp Group company.
She started out as a consultant, working with PwC, Competitiveness Group, and Capgemini working in France and internationally, before joining SFR, a major French telco, for 8 years in senior Innovation and Marketing & Retail positions. In 2017, Mélanie joined FnacDarty as Director of Marketing & Customer Experience, before joining Webhelp Group in 2021 to head up Gobeyond Partners for the France region.
For the past 6 years, Gobeyond Partners has worked with French and global groups domestically and internationally to improve customer journeys and develop customer experience strategies.
Head of Tech Portfolio
Webhelp
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