6 solutions for a better retail and e-commerce customer service
Transforming customer experience and enhancing business performance
Retail businesses know they need to transform their customer service delivery, but many struggle to envision what that looks like for them, and how to do it profitably. Increasingly, retailers are turning to outsourcers for service resilience, demand profiling, channel mix diversification, and so much more.
In this guide, we share six common themes that are affecting retailers today and explore how our clients in the retail sector have addressed them. From predicting customer needs to reducing contact demand, we have shared key considerations for retailers’ strategic growth plans.
With deep experience of the retail sector, we are trusted by hundreds of retail brands around the world to deliver the people, technology and strategic insight they need.
Optimize your retail service
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Your retail and e-commerce transformation partner
Passionate game-changers in customer engagement
Brilliant brands demand brilliant experiences. Reputation and revenue depend on them. That’s why at Webhelp we create game-changing customer journeys. We are your global partner that designs, delivers, and optimizes unforgettable human experiences for today’s digital world.
As your strategic partner, our approach is always consultative and data-driven. We’re here to give you the best-fit solutions to help you improve your sales engagement and create a seamless experience across all touch points.
Our clients
Olivier Carrot
Global Industry Lead Retail & E-commerce
Vanessa Flather
Managing Director of Retail, Travel and E-commerce
Hugues Beaujouan
Business Unit Director for Retail, E-commerce & Media
Michael Kreuziger
Global Business Development Director Retail and E-commerce
