Designing the experience of tomorrow
Whether good or bad, every day we experience the impact of design in our work and personal lives. At this year’s Future of Service conference, we will explore how we can all think about design differently to achieve better outcomes for our customers, our organisations, and wider society.
Designing the experience of tomorrow
Whether good or bad, every day we experience the impact of design in our work and personal lives. At this year’s Future of Service conference, we will explore how we can all think about design differently to achieve better outcomes for our customers, our organisations, and wider society.
Book your place at this exclusive, invite only event below
FutureOfService
FutureOfService
Meet our speakers
Join a series of thought provoking, industry experts who will share their views on designing the experience of tomorrow.
The day will be hosted by Natasha Kaplinsky, one of the UK’s leading TV news broadcasters. Natasha will introduce a series of keynote speakers, including Paralympian, Crossbench Peer in the House of Lords and Motivational speaker Baroness Tanni Grey-Thompson, Vice-Chairman, Ogilvy UK and author Rory Sutherland, and Sebastien Borget, COO and Co-founder of The Sandbox, the decentralised gaming virtual world.
Natasha Kaplinsky
Newsreader, Journalist, Television Presenter
Natasha Kaplinsky is one of the UK’s leading broadcasters and one of the most familiar faces of TV news. She has also hosted a number of documentaries as well as winning the first series of Strictly Come Dancing in 2004! In 2019 Natasha became the Barnardo’s President, she is also an ambassador for Save The Children and Patron for Merlin and The Willow Foundation
Baroness Tanni Grey-Thompson
Paralympian, Crossbench Peer in the House of Lords, Motivational Speaker
Baroness Tanni Grey-Thompson is Britain’s greatest Paralympic athlete and is acknowledged as one of the most gifted sportswomen of her generation. Made a Dame in 2005, Tanni was elevated to the House of Lords in 2010 with a particular focus on sport, disability, health, welfare and youth development. She also acts as an ambassador for UNICEF and the Laureus Sport for Good Foundation.
Rory Sutherland
Vice-Chairman, Ogilvy UK
One of the most respected creative thinkers in the ad industry, Rory once suggested to Microsoft that they enable people to share office documents on the internet. The idea was dismissed but Rory has gone on to build a career out of the counter-intuitive and the original. With a sharp wit he examines what influences our choices and why irrational thinking tends to win out.
Sebastien Borget
COO and Co-founder of The Sandbox
Sébastien is Co-founder and COO of The Sandbox, a unique virtual world where players can build, own, and monetize their gaming experiences using NFTs & SAND. He became President of the Blockchain Game Alliance in 2020, a non-profit organisation of 250 key members of the industry and was recently named in the Top #100 most influential people in crypto by CoinTelegraph
Olivier Duha
Co-Founder and CEO of Webhelp
In 2000, Olivier partnered with Frédéric Jousset and founded Webhelp. The company has since grown into a leading global customer experience and business solutions provider, with Olivier as CEO.
Before Webhelp, Olivier worked for consulting firm Bain & Company and served on the advisory council on strategy and mergers and acquisitions for LEK Consulting. He also served as President and Vice President of Croissance Plus.
Natasha Kaplinsky
Newsreader, Journalist, Television Presenter
Natasha Kaplinsky is one of the UK’s leading broadcasters and one of the most familiar faces of TV news. She has also hosted a number of documentaries as well as winning the first series of Strictly Come Dancing in 2004! In 2019 Natasha became the Barnardo’s President, she is also an ambassador for Save The Children and Patron for Merlin and The Willow Foundation.
Baroness Tanni Grey-Thompson
Paralympian, Crossbench Peer in the House of Lords, Motivational Speaker
Baroness Tanni Grey-Thompson is Britain’s greatest Paralympic athlete and is acknowledged as one of the most gifted sportswomen of her generation. Made a Dame in 2005, Tanni was elevated to the House of Lords in 2010 with a particular focus on sport, disability, health, welfare and youth development. She also acts as an ambassador for UNICEF and the Laureus Sport for Good Foundation.
Rory Sutherland
Vice-Chairman, Ogilvy UK
One of the most respected creative thinkers in the ad industry, Rory once suggested to Microsoft that they enable people to share office documents on the internet. The idea was dismissed but Rory has gone on to build a career out of the counter-intuitive and the original. With a sharp wit he examines what influences our choices and why irrational thinking tends to win out.
Sebastien Borget
COO and Co-founder of The Sandbox
Sébastien is Co-founder and COO of The Sandbox, a unique virtual world where players can build, own, and monetize their gaming experiences using NFTs & SAND. He became President of the Blockchain Game Alliance in 2020, a non-profit organisation of 250 key members of the industry and was recently named in the Top #100 most influential people in crypto by CoinTelegraph
Olivier Duha
Co-Founder and CEO of Webhelp
In 2000, Olivier partnered with Frédéric Jousset and founded Webhelp. The company has since grown into a leading global customer experience and business solutions provider, with Olivier as CEO.
Before Webhelp, Olivier worked for consulting firm Bain & Company and served on the advisory council on strategy and mergers and acquisitions for LEK Consulting. He also served as President and Vice President of Croissance Plus.
WHAT'S ON THE AGENDA?
We’ll be looking at the power of design through a diverse range of topics, joined by thought leaders, disrupters, customer experience experts, operational leaders and business influencers who will share their insights and knowledge on how design has influenced latest trends in customer experience design, transformation and created new ways of working.
We'll also create space for multiple networking opportunities throughout the day, offering the chance to discuss, debate and share thinking with your C-suite peers.
WHAT'S ON THE AGENDA?
We’ll be looking at the power of design through a diverse range of topics, joined by thought leaders, disrupters, customer experience experts, operational leaders and business influencers who will share their insights and knowledge on how design has influenced latest trends in customer experience design, transformation and created new ways of working.
We'll also create space for multiple networking opportunities throughout the day, offering the chance to discuss, debate and share thinking with your C-suite peers.
200 Delegates I 9 Sessions I 10+ Expert speakers I 1 Iconic venue
Reserve your space today at one of London’s most inspirational and contemporary locations and get ready to be inspired by a series of thought provoking and engaging speakers
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