By quantifying customer demand, visualising customer journeys and analysing Voice of the Customer, we provide you with a deeper understanding of customer needs and differentiation opportunities.
Our insight solutions are tailored to the unique needs of each individual client with a focus on optimising the value of your existing data and systems. We will compliment your business and the customer experience with:
Our People
• Dedicated experts in data science, visualisation & voice of the customer
• Insight Analysts and Change Managers who convert insight to action
• Multi-lingual coverage
Our Processes
• Multi-channel insight capture across voice, digital and social channels
• Insight to Action methodology ensures measurable outcomes
• Topic modelling across direct & indirect feedback providing a 360° customer view
Our Systems
• Multi-channel feedback solutions
• Best of breed customer experience and insight technologies
• Speech & Text Analytics
Talk to us today about how Webhelp’s Insight services can help you.
Our latest news
News,Article,Retail & E-Commerce,Analytics & managed services,Technology services,Automotive & Mobility,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
Trends 2020 – Connected vehicles: data sharing will benefit all players
News,Article,Retail & E-Commerce,Commercial assistance,Sales,Analytics & managed services,Technology services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
How AI and data analytics can support vulnerable customers
News,Article,Retail & E-Commerce,Commercial assistance,Sales,Analytics & managed services,Technology services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
How AI is changing the retail experience
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,India,South Africa,United Kingdom,United States of America
Whitepaper launch: Reimagining service for the new world
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Analytics & managed services,Technology services,Digital services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,India,South Africa,United Kingdom,United States of America
The importance of remaining human, in the switch to digital learning
News,Article,Retail & E-Commerce,Consulting services,Analytics & managed services,Automotive & Mobility,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
Trends 2020 – Connected vehicles: data sharing will benefit all players!
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
How the Yodel and Webhelp partnership faced the challenge of COVID-19
News,Article,Sales,Consulting services,Analytics & managed services,Enterprise services,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
The future of travel in the post COVID world
Our latest news
News,Article,Retail & E-Commerce,Analytics & managed services,Technology services,Automotive & Mobility,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
Trends 2020 – Connected vehicles: data sharing will benefit all players
News,Article,Retail & E-Commerce,Commercial assistance,Sales,Analytics & managed services,Technology services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil