B2B Sales Services
We enable B2B clients to rapidly surge their revenue by designing and managing even the most complex sales journeys. Our 20 years expertise ensures that efficient sales solutions are designed for each sales strategy, in close collaboration with our clients by mapping out targets and implementing the best fitting resolution.
B2B Care Services
Our dedication and passion for service are our key drivers. And because BtoB market is requesting high SLA and NPS and the right comprehension of the client value, we deliver excellent Care Services through outstanding market expertise, innovation and an objective to enhance user experience.
Helpdesk & Technical Support
We deploy AI, voice analytics and other leading technologies to futureproof CX and transform ways of working. IT-Service-Management is not only about IT-Service, we focus on delivering the best possible service. This is how we create value and brilliantly harmonize people and technology. Our Helpdesk solutions, quality & efficiency enhance commercial performance and customer satisfaction. We pay attention to close tickets on time with a human touch.
Reverse Logistics
How you handle customers who need repairs or replacement of damaged or faulty products is a moment of truth for your brand. Poor CX makes customers less likely to re-purchase from you and more likely to publicly talk about their negative experiences. Our Reverse Logistics Service combines essential CX with expert management and reporting of Warranty and Repair processes.
Enterprise Services.
B2B Sales.
We enable B2B clients to rapidly surge their revenue by designing and managing even the most complex sales journeys. Our 20 years expertise ensures that efficient sales solutions are designed for each sales strategy, in close collaboration with our clients by mapping out targets and implementing the best fitting resolution.
Enterprise Services.
B2B Care.
Our dedication and passion for service are our key drivers. And because BtoB market is requesting high SLA and NPS and the right comprehension of the client value, we deliver excellent Care Services through outstanding market expertise, innovation and an objective to enhance user experience.
Enterprise Services. Helpdesk & Technical support.
We deploy AI, voice analytics and other leading technologies to futureproof CX and transform ways of working. IT-Service-Management is not only about IT-Service, we focus on delivering the best possible service. This is how we create value and brilliantly harmonize people and technology. Our Helpdesk solutions, quality & efficiency enhance commercial performance and customer satisfaction. We pay attention to close tickets on time with a human touch.
Enterprise Services.
Reverse logistics.
How you handle customers who need repairs or replacement of damaged or faulty products is a moment of truth for your brand. Poor CX makes customers less likely to re-purchase from you and more likely to publicly talk about their negative experiences. Our Reverse Logistics Service combines essential CX with expert management and reporting of Warranty and Repair processes.
Client stories
People analytics @ Webhelp
Our investment in technology and analytics to deliver outstanding customer experiences is helping our clients improve…
Remote service for fashion
Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.
NPS improvement for Telco
Our client, a leading automobile manufacturer, appointed Webhelp to look after their customer service department in…
Virtual customer service operations
Our client, a multinational clothing retail company, decided to outsource part of their customer service operations for…
Client stories
People analytics @ Webhelp
Our investment in technology and analytics to deliver outstanding customer experiences is helping our clients improve…
Remote service for fashion
Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.
NPS improvement for Telco
Our client, a leading automobile manufacturer, appointed Webhelp to look after their customer service department in…
Virtual customer service operations
Our client, a multinational clothing retail company, decided to outsource part of their customer service operations for…
