Our Extended Application for Reverse Logistics (EARL) platform provides real-time insights into the status of every service request plus stock levels and work orders for every service center.
As a single consolidated dashboard, it not only enables you to keep your customers informed, it also helps you to identify improvement opportunities within the process.
Our people
- 10+ years of experience
- 20+ service centers connected to EARL resulting in 35,000+ RMA’s managed p.a.
- Dedicated system development team for EARL deployments
- Flexible proposition – as a stand-alone service or part of a Commercial Assistance or Technical Support solution
Our process
- Warranty rules & service scenarios automation provides real-time info to customers about their warranty entitlement
- Full self-service process for VIP retail partners via online portal that facilitate requests for multiple products
- Service requests are processed via an online app and fully automated
Our system
- EARL connects your frontline CRM and your back-end service center systems
- Integration of service centers though xml interface and webservices
- Dashboard provides information on your partner network, open service requests, stock levels, etc.
Our services help you to
- Integrate your service and repairs processes hence improving the CX
- Increased efficiency and cost reduction across the Repairs & Warranty Value Chain
- Dedicated online Portals for high value Retail Partners reduce demand in the Contact Centre
- Consolidated real-time Dashboards that enable you to evaluate and benchmark Service Centre performance
Consumer Electronics Age
62% growth in the consumers Electronics market till 2023 to a 400B market.
Rapid increase in the adoption of Consumers Electronics (CE) driven by expansion in the Global Middle Class especially in:
- Smartphones
- Tablets
- TV
- Other connected/smart living products
Consumer shifts to value
- 20% decrease in revenue per user by 2023
- Consumers are shifting to value instead of making choices based on cutting-edge and latest technologies
Costly repair processes
- 20% of product returns in the CE market
- In a segment where disruption from new brands is a constant and customers are increasingly looking for value, placing pressure on margins, reducing costs for repair and warranty management process key for consumer electronics sector
