Reverse logistics
We are the best experts.
Managing the cost & complexity of repairs can be challenging. Thanks to long-standing experience, we successfully take control of your repair & warranty management process.
Our Extended Application for Reverse Logistics (EARL) platform provides real-time insights into the status of every service request plus stock levels and work orders for every service center.
As a single consolidated dashboard, it not only enables you to keep your customers informed, it also helps you to identify improvement opportunities within the process.
Our people
- 10+ years of experience
- 20+ service centers connected to EARL resulting in 35,000+ RMA’s managed p.a.
- Dedicated system development team for EARL deployments
- Flexible proposition – as a stand-alone service or part of a Commercial Assistance or Technical Support solution
Our process
- Warranty rules & service scenarios automation provides real-time info to customers about their warranty entitlement
- Full self-service process for VIP retail partners via online portal that facilitate requests for multiple products
- Service requests are processed via an online app and fully automated
Our system
- EARL connects your frontline CRM and your back-end service center systems
- Integration of service centers though xml interface and webservices
- Dashboard provides information on your partner network, open service requests, stock levels, etc.
Our services help you to
- Integrate your service and repairs processes hence improving the CX
- Increased efficiency and cost reduction across the Repairs & Warranty Value Chain
- Dedicated online Portals for high value Retail Partners reduce demand in the Contact Centre
- Consolidated real-time Dashboards that enable you to evaluate and benchmark Service Centre performance
Consumer Electronics Age
62% growth in the consumers Electronics market till 2023 to a 400B market.
Rapid increase in the adoption of Consumers Electronics (CE) driven by expansion in the Global Middle Class especially in:
- Smartphones
- Tablets
- TV
- Other connected/smart living products
Consumer shifts to value
- 20% decrease in revenue per user by 2023
- Consumers are shifting to value instead of making choices based on cutting-edge and latest technologies
Costly repair processes
- 20% of product returns in the CE market
- In a segment where disruption from new brands is a constant and customers are increasingly looking for value, placing pressure on margins, reducing costs for repair and warranty management process key for consumer electronics sector
Meet our experts
Sonia Pazos de Diego
Business Development Manager
Nederlands
Mylanda Conradie
General Manager Nederlands
