A successful Helpdesk combines the right tools and efficient processes with skilled and knowledgeable personnel to create flawless user experiences and that’s exactly what Webhelp is all about. ​

We deliver tailored Technical and Helpdesk Solutions that bring all of these elements together to add economic value for clients and great experiences for users. Our Helpdesk specialists are not only trained in service, we also instil advanced technical skills which makes them highly competent in swiftly resolving inquiries with first-time contact. 

Our people: 

  • Multilingual support with 25+ languages
  • Over two Million tickets/incidents processed per month
  • 24/7 consistent global coverage
  • Flexible operating models that provide exact or integrated teams depending on the need

Our processes:

  • ITIL compliant which establishes continuous improvement 
  • Customised ticket-ownership which ensures accountability of resolution
  • 24/7 monitoring and rapid response availability for incidents

Our systems:

  • Tailored dashboards which provide full visibility of service performance and ticket root-cause drivers​
  • Ability to work with existing client systems to accelerate deployment
  • Digital and Automation solutions that optimize self-service adoption
  • Customer-specific Omnichannel solutions
  • Virtual Support Assistants to increase productivity

Your added value from our tiered IT solutions:

  • Quick reaction to sudden seasonal changes thanks to flexible staff planning​
  • Fewer downtimes which increases productivity​
  • Increase of customer satisfaction ​(CSAT)
  • Permanent reduction of IT costs​
  • Certified service competence and technical know-how from our IT specialists
  • Professional expertise on the highest level​
  • Optimised steering and efficient workload of the field service
  • Flexibility in terms of subject-related demands


Downtime impact on productivity


user satisfaction relates to speed


Mb AI has the potential to improve self-service


First call resolution

Let's talkabout you

Contact us

Let's talkabout you

Contact us

Our latest news

B2B Sales: 5 things every sales team should know to succeed with ABM

When you convert a prospect company from lead to customer, they can become one of your most profitable, meaningful and…

voir plus

The Ultimate Guide to Enterprise B2B Sales

For whatever reason, sales teams love fishing analogies. Most B2B sales teams subsist on a regular catch of small to…

voir plus

Building an effective lead gen machine

Lead gen for B2B sales is the process of turning identified prospects into genuine leads with a credible and timely…

voir plus

B2B Sales Enablement: Your Guide to a Winning Strategy

It doesn’t matter how great your product, messaging, marketing plan or sales strategy is – going to market without a…

voir plus

How videos are used by remote sellers to accelerate business growth

The implementation of video in all its formats, coupled with a human mindset approach is key to keeping your sales…

voir plus

Our latest news