Customer Services

We have over 20+ years of experience in healthcare customer service

We provide MedTech, HealthTech & Pharmaceutical companies with game-changing customer journeys that offer a high-quality customer service for a next-level experience. Our teams are dedicated to your customers to ensure their needs are met, as well as understanding the sensitivities around different contexts and environments.

 

Our Solutions:

  • Customer experience improvement with rapid high-quality responsiveness
  • Streamline information to increase productivity and efficiency for healthcare professionals
  • Turn your customers into ambassadors through positive interactions and seamless experiences
  • Agile team that contributes to continuous improvement with our partnerships and collaborations
  • Fully adaptable to your needs – your customer services operations can be run from our offices and/or in situ, always accompanied by a senior manager
  • Support crisis management with targeted implementation; we produce and deploy a comprehensive plan, team, rationale, and IT structure in less than 24 hours.
  • Flexible support to manage contact demand peaks and seasonality.

Our services cover all inbound channels to cover your needs, constraints and processes:

    • Phone
    • E-mail
    • Live Chat
    • Voice bot
    • Forum, community, and social media moderator.

2M+

Contacts with healthcare professionals each year

100+

CUSTOMERS

50

COUNTRIES

80+

LANGUAGES

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