Legal Claims Management
Webhelp’s skilled and accredited pre-litigation teams offer time-served legal expertise and high-quality claims management, across all lines of business. More than a third of our team members have over 3 years’ experience in the claims process. We handle over 10,000 cases per year, while maintaining strong compliance, very low complaint levels and positive Customer Net Promoter Scores.
Privacy and Legal Services
Webhelp’s highly skilled paralegal teams offer time-served legal expertise across multiple lines of business. Our regulatory compliance framework, certifications and approvals allow us to support our clients, as well as having extensive experience in operating in regulated environments for our existing clients.
Know Your Customer Services
We offer our clients a streamlined Know Your Customer (KYC) route, respecting evolving regulations and complying with digital transformation, which is key to a successful activation process.
We support our clients either with a full BPO approach, thanks to our KYC experts working in their system, or with a managed services approach. It combines “End-to-End” proprietary platform and KYC experts for tailor-made KYC for an optimal customer onboarding experience.
Legal Claims Management
Webhelp’s highly skilled paralegal teams offer time-served legal expertise across multiple lines of business. Our regulatory compliance framework, certifications and approvals allow us to support our clients, as well as having extensive experience in operating in regulated environments for our existing clients.
Privacy and Legal Services
Webhelp’s skilled and accredited pre-litigation teams offer time-served legal expertise and high-quality claims management, across all lines of business. More than a third of our team members have over 3 years’ experience in the claims process. We handle over 10,000 cases per year, while maintaining strong compliance, very low complaint levels and positive Customer Net Promoter Scores.
Know Your Customer Services
We offer our clients a streamlined Know Your Customer (KYC) route, respecting evolving regulations and complying with digital transformation, which is key to a successful activation process.
We support our clients either with a full BPO approach, thanks to our KYC experts working in their system, or with a managed services approach. It combines “End-to-End” proprietary platform and KYC experts for tailor-made KYC for an optimal customer onboarding experience.
Client stories
The Very Group
The Very Group have revolutionised their business in recent years, becoming one of the UK’s leading pureplay digital…
Client stories
The Very Group
The Very Group have revolutionised their business in recent years, becoming one of the UK’s leading pureplay digital…


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Our latest news
News,English,Legal Services,Digital services,Know Your Customer Services
Could a proper KYC strategy have prevented ‘The Tinder Swindler’?
Could a KYC procedure have avoided 'The Tinder Swindler' situation? Guillaume Casterman, Director International…
News,Legal Services,Know Your Customer Services
KYC: unlocking the Chinese puzzle to onboarding sellers on international marketplaces
The challenge is a familiar one: to build or develop your international marketplace, you must quickly take on tens of…
News,Article,Legal Services,Know Your Customer Services
The 4 key indicators of a successful KYC remediation campaign
Knowing Your Customer (KYC) is at the heart of the challenges faced by regulated companies and financial institutions.…
News,Legal Services,Know Your Customer Services
[Banking, Insurance, FinTech] KYC Remediation: how to outsource without sacrificing customer experience
The purpose of KYC remediation procedures, which regulated establishments may be required to carry out, is to upgrade…
News,Whitepaper,English,Industries,Legal Services
Whitepaper: Using KYC to deliver competitive differentiation
The process of knowing your customer, commonly shortened to KYC, describes the actions that organisations undertake to…
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,India,South Africa,United Kingdom,United States of America
Whitepaper launch: Reimagining service for the new world
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
How the Yodel and Webhelp partnership faced the challenge of COVID-19
Our latest news
News,English,Legal Services,Digital services,Know Your Customer Services
Could a proper KYC strategy have prevented ‘The Tinder Swindler’?
Could a KYC procedure have avoided 'The Tinder Swindler' situation? Guillaume Casterman, Director International…
News,Legal Services,Know Your Customer Services
KYC: unlocking the Chinese puzzle to onboarding sellers on international marketplaces
The challenge is a familiar one: to build or develop your international marketplace, you must quickly take on tens of…
News,Article,Legal Services,Know Your Customer Services
The 4 key indicators of a successful KYC remediation campaign
Knowing Your Customer (KYC) is at the heart of the challenges faced by regulated companies and financial institutions.…
News,Legal Services,Know Your Customer Services
[Banking, Insurance, FinTech] KYC Remediation: how to outsource without sacrificing customer experience
The purpose of KYC remediation procedures, which regulated establishments may be required to carry out, is to upgrade…