Legal Claims Management

Webhelp’s skilled and accredited pre-litigation teams offer time-served legal expertise and high-quality claims management, across all lines of business. More than a third of our team members have over 3 years’ experience in the claims process. We handle over 10,000 cases per year, while maintaining strong compliance, very low complaint levels and positive Customer Net Promoter Scores.

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Privacy and Legal Services​

Webhelp’s highly skilled paralegal teams offer time-served legal expertise across multiple lines of business. Our regulatory compliance framework, certifications and approvals allow us to support our clients, as well as having extensive experience in operating in regulated environments for our existing clients.

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Know Your Customer Services

We offer our clients a streamlined Know Your Customer (KYC) route, respecting evolving regulations and complying with digital transformation, which is key to a successful activation process.
We support our clients either with a full BPO approach, thanks to our KYC experts working in their system, or with a managed services approach. It combines “End-to-End” proprietary platform and KYC experts for tailor-made KYC for an optimal customer onboarding experience.

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Our latest news

Betting: how Betconstruct successfully outsources its KYC

As we enter 2023, betting is on the rise: KYC is therefore becoming a critical issue for coping with large volumes of…

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AML/CFT: How to apply digitization to screening

The conflict in Ukraine has given rise to numerous assets freezing measures and increased vigilance in the screening of…

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KYC in Fintech: Tackling the 3 Biggest Challenges

Balancing technology, people and processes will be the key to getting Know Your Customer (KYC) right for the fintech…

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Webhelp Achieves the ‘Gold Standard’ For Data Processing

We believe in actions not words. Webhelp are one of only 16 companies in the world which have achieved Binding…

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Could a proper KYC strategy have prevented ‘The Tinder Swindler’?

Could a KYC procedure have avoided 'The Tinder Swindler' situation? Guillaume Casterman, Director International…

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KYC: unlocking the puzzle to onboarding sellers on international marketplaces

The challenge is a familiar one: to build or develop your international marketplace, you must quickly take on tens of…

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KYC remediation

The 4 key indicators of a successful KYC remediation campaign

Knowing Your Customer (KYC) is at the heart of the challenges faced by regulated companies and financial institutions.…

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Our latest news