Know Your Customer services
A streamlined Know Your Customer (KYC) route, respecting regulations and complying with digital transformation, is key to a successful activation process.
We support our clients either with a full BPO approach, thanks to our KYC experts working in their system, or with a managed services approach. It combines “End-to-End” proprietary platform and KYC experts for tailor-made KYC for an optimal customer onboarding experience.
Our approach to KYC Services:
Team of experts
A large pool of highly skilled agents operates in over 25 languages, processing over 2m documents in an average month. We provide clients with detailed account management and a dedicated project manager, using a flexible operating model for both SAAS and BPO.
Robust processes
Offering 24/7 document processing and flexible SLA, our proven methodology launches client projects within 7 weeks, providing tailor-made solutions which can be adapted to specific client management rules.
Specialist technology
Our platform combines automated & human document verification. It uses a simple API integration which offers flexibility and scalability. Live reports and accessible dashboards provide actionable community insights and monitoring capabilities. Our solution allows the bespoke design of a seamless and frictionless customer onboarding experience.
500+
AGENTS
25+
LANGUAGES
10m+
DOCUMENTS PROCESSED PER MONTH
Why us?
Any documents
- ID, driving licences, proof of address, pay-slip, legal status, bank details…
- Automatic data extraction and verification enhanced by manual intervention
- Complex and simple files
Human & Machine
- High-end technology platform with a mix of manual & automated checks
- Full process coverage, End-to-End service (collection, extraction, analysis, scoring, notification, probative archiving)
Tailor-made
- Fully customized solution fitting clients’ needs using on-demand parameters
- Personalized back office tool and dashboards
- Capacity to manage global and multilingual projects
AML / CTF risks
- Realtime Namecheck against sanction lists, Interpol, PEP
- All processes and services compliant with AML, AFA, GDPR and eIDAS requirements
- Compliance expert’s advice for project implementation
Technology Aggregator
- Best in classes OCR technologies
- E-signatures
- API connection to multiple external database
- Video streaming capabilities
Meet our experts
Nicolas Dambrine
Deputy General Manager of Webhelp KYC Services
Hervé de Kermadec
Founder of Webhelp KYC Services
