The work of the Pre-Litigation team is varied, complex and challenging, and we support our clients by proving our people with the right skills, support and tools to effectively manage client and customer cases, delivering high quality case management. We handle over 10,000 new cases per year, while maintaining strong compliance, very low complaint levels and positive Customer Net Promoter Scores.
Our approach to Legal claims management:

Expert teams

World class pre-litigation teams are specifically recruited for aptitude, skills and ability. They undergo a detailed training and development program, supported by high level coaching from subject matter experts and a 6 months pathway to competency, which ensures high levels of client satisfaction. More than a third of our team members have over 3 years’ experience.

Robust solutions

We offer proven solutions for organisation wide case and claims management, developed in conjunction with client service requirements and desired customer journey experience. As a multinational organisation we leverage a wide range of methodologies, principles, policies and practices to deliver consistency for our clients, offering a global reach.

Technology enabled

Our ability to leverage client hosted technology platforms, as well as providing or integrating a suite of best-in class technology solutions enables us to optimize customer outcomes whilst ensuring consistency and efficiency throughout the whole life cycle.

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