We combine customer experience with expert process design, for privacy services to meet the expectations of our clients, their customers and Information Commissioners.

Dedicated teams support our clients by managing their compliance with GDPR and Privacy Policies across employee training, customer privacy requests and crisis management for data breaches, in all the customer contact services we provide.

Our approach to Data Privacy:

Expert teams

Qualified customer teams ensure all Data Privacy processes are GDPR compliant. Multi-lingual privacy experts quickly resolve Data Subject requests within agreed policies. We offer an entirely tailored solution, based on client’s compliance programs & privacy policies.

Robust processes

A specific knowledge management process, for organisation wide data privacy content, offers completely integrated policies. We readily adapt to delivering client policies within our operation facing customer teams. Thorough Case Management processes including data subject identity authentication (KYC) are applied. ​

Specialist technology

A detailed e-learning platform ensures employees understand and comply with GDPR requirements. A ticketing system manages Data Subject Request work-flow to resolution and dashboards provide insight and reporting on GDPR case compliance.

6

languages supported by a fully dedicated Data Privacy team

100%

experts are also fluent in English.

60%

faster than standard training on average (Decreased training time)

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