We combine customer experience with expert process design, for privacy services to meet the expectations of our clients, their customers and Information Commissioners.

Dedicated teams support our clients by managing their compliance with GDPR and Privacy Policies across employee training, customer privacy requests and crisis management for data breaches, in all the customer contact services we provide.

Our approach to Data Privacy:

Expert teams

Qualified customer teams ensure all Data Privacy processes are GDPR compliant. Multi-lingual privacy experts quickly resolve Data Subject requests within agreed policies. We offer an entirely tailored solution, based on client’s compliance programs & privacy policies.

Robust processes

A specific knowledge management process, for organisation wide data privacy content, offers completely integrated policies. We readily adapt to delivering client policies within our operation facing customer teams. Thorough Case Management processes including data subject identity authentication (KYC) are applied. ​

Specialist technology

A detailed e-learning platform ensures employees understand and comply with GDPR requirements. A ticketing system manages Data Subject Request work-flow to resolution and dashboards provide insight and reporting on GDPR case compliance.


languages supported by a fully dedicated Data Privacy team


experts are also fluent in English.


faster than standard training on average (Decreased training time)

Our latest news

KYC in Fintech: Tackling the 3 Biggest Challenges

Balancing technology, people and processes will be the key to getting Know Your Customer (KYC) right for the fintech…

voir plus


Webhelp Achieves the ‘Gold Standard’ For Data Processing

We believe in actions not words. Webhelp are one of only 16 companies in the world which have achieved Binding…

voir plus

Could a proper KYC strategy have prevented ‘The Tinder Swindler’?

Could a KYC procedure have avoided 'The Tinder Swindler' situation? Guillaume Casterman, Director International…

voir plus

KYC: unlocking the Chinese puzzle to onboarding sellers on international marketplaces

The challenge is a familiar one: to build or develop your international marketplace, you must quickly take on tens of…

voir plus

KYC remediation

The 4 key indicators of a successful KYC remediation campaign

Knowing Your Customer (KYC) is at the heart of the challenges faced by regulated companies and financial institutions.…

voir plus

KYC remediation

[Banking, Insurance, FinTech] KYC Remediation: how to outsource without sacrificing customer experience

The purpose of KYC remediation procedures, which regulated establishments may be required to carry out, is to upgrade…

voir plus

KYC know your customer

Whitepaper: Using KYC to deliver competitive differentiation

The process of knowing your customer, commonly shortened to KYC, describes the actions that organisations undertake to…

voir plus