Resources

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Why the customer journey is more important than ever

Customers are wanting more form brands. Find out how brands can design a seamless customer journey and deliver…

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Why Financial Services must ‘Change its Change’ to deliver results? 

This article was originally published as a byline by Herve Mazengod, online in Financial Derivative.   You can…

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Five fast-track ways car manufacturers must improve CX now to secure long-term advantage through differentiation

With manufacturers racing to respond to a watershed era that could define winners and losers over the next…

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Do you know your UBO? How US law is changing KYC for businesses

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal…

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eBook: Trust, safety & content moderation: The coming storm

Web 3.0 is a huge opportunity for brands—download the eBook to learn about 5 emerging trust & safety…

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B2B’s third way eBook: Overcoming the limitations of third-party and owned data in B2B sales

Flawed data is slowing your business to business sales success. Download the eBook to learn about a new…

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eBook: Content moderation & CX in the age of the metaverse

Getting trust, safety and other CX issues right is crucial for business. Download the eBook to learn about…

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The accelerating transformation in B2B sales eBook

Download our eBook to learn about B2B sales strategies. Embrace the new era of buyer participation, hyper-relevance and…

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Webhelp scores a hat trick at the CCA Excellence Awards

Webhelp has picked up three top awards at this year’s prestigious 2022 Contact Centre Association (CCA) Excellence Awards.…

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Webhelp Partner at CCA Leaders’ Summit

We are delighted to announce our involvement as a partner in the 2022 Customer Contact Association (CCA) Leaders’…

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Webhelp opens its doors to sustainable, refurbished Sheffield site

We’re delighted to unveil the exciting transformation of our Sheffield office, having invested in a series of green…

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Could a proper KYC strategy have prevented ‘The Tinder Swindler’?

Could a KYC procedure have avoided 'The Tinder Swindler' situation? Guillaume Casterman, Director International Projects & Knowledge at…

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Webhelp Receives Prestigious Learning Award for their Onboarding Programme

Webhelp has been recognized at the prestigious 2022 The Learning and Performance Institute Awards,

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UK Healthcare innovation continues to accelerate in 2022

Emma Bouché, Head of Healthcare, looks at how the seismic impact of COVID-19 has accelerated a culture of…

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Webhelp: Setting the agenda for BPO CX in Africa

Africa is a continent of near-limitless opportunity for a range of customer experience outsourcing services. Find out how Africa is setting the BPO…

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Protect your community of dealers and buyers on marketplace and e-commerce platforms

Consumers are searching for companies they resonate with, that are capable of not only understanding their needs but…

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Whitepaper: The sun rises – The role and opportunities of B2B marketplaces in a post-Covid world

“The sun rises - The role and opportunities of B2B marketplaces in a post-Covid world”, goes further into…

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Whitepaper: Using KYC to deliver competitive differentiation

The process of knowing your customer, commonly shortened to KYC, describes the actions that organisations undertake to verify…

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Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models

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Identity verification meets our KYC proven strategies

Fraud and economic crime rates remain on record highs, negatively impacting many companies than ever before. And if…

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Trends 2020 – Upply is digitalising the supply chain and integrating Webhelp Payment Services solutions!

A preferred marketplace for transport and logistics professionals, Upply brings increased transparency and fluidity to the supply chain…

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Outsourcing your receivables management to boost your business

Companies outsource primarily to cut costs. But today, it is not only about cutting costs but also about…

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B2B Marketplaces – Limits of the Marketplace model for Global Account customers (1/2)

In B2B distribution, the new challenge is to massively expand the product offering. The Marketplace model has rapidly…

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3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How…

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2019: marketplaces set to take the B2B market by storm

We look back at the B2B marketplace morning discussion to explain the main changes and challenges set to…

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[Fashion] Growing your business without cash flow problems!

Growing your fashion brand without having to worry about cash flow problems? This is the kind of service…

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[Fashion] Take advantage of the “Made in Spain” boom

In recent years, the “Made in Spain” tag-line has positioned itself like never before in the fashion footwear…

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Tips to optimise your business’ cash flow

Priscilla Jokhoo, Business Services Director at the Fédération Française du Prêt à Porter Féminin, who has organised the…

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Tips to conquer an Italian market

Italy is a priority market for fashion and ready-to-wear brands, hence the dedicated Italy workshop that took place…

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Marketplace : Vendeurs, Pure Players et Distributeurs, quel est votre rôle ?

Sur une marketplace B2B on peut retrouver trois types d’acteurs : ceux qui la rejoignent, c’est-à-dire les vendeurs, et…

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