Resources

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Article,

The Webhelp Anywhere approach to candidate experience

The end-to-end customer experience can be the difference between a good product or service, and an exceptional one.

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Whitepaper,

Why the customer journey is more important than ever

Customers are wanting more form brands. Find out how brands can design a seamless customer journey and deliver…

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News,

Why Financial Services must ‘Change its Change’ to deliver results? 

This article was originally published as a byline by Herve Mazengod, online in Financial Derivative.   You can…

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Automotive & Mobility,

Five fast-track ways car manufacturers must improve CX now to secure long-term advantage through differentiation

With manufacturers racing to respond to a watershed era that could define winners and losers over the next…

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Know Your Customer Services,

Do you know your UBO? How US law is changing KYC for businesses

Recent years have seen the passing of serious new legislation to combat money laundering (and the various illegal…

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Whitepaper,

eBook: Trust, safety & content moderation: The coming storm

Web 3.0 is a huge opportunity for brands—download the eBook to learn about 5 emerging trust & safety…

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Whitepaper,

B2B’s third way eBook: Overcoming the limitations of third-party and owned data in B2B sales

Flawed data is slowing your business to business sales success. Download the eBook to learn about a new…

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Whitepaper,

eBook: Content moderation & CX in the age of the metaverse

Getting trust, safety and other CX issues right is crucial for business. Download the eBook to learn about…

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Whitepaper,

The accelerating transformation in B2B sales eBook

Download our eBook to learn about B2B sales strategies. Embrace the new era of buyer participation, hyper-relevance and…

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News,

Webhelp scores a hat trick at the CCA Excellence Awards

Webhelp has picked up three top awards at this year’s prestigious 2022 Contact Centre Association (CCA) Excellence Awards.…

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News,

Connecting biotech, healthtech and medtech – Webhelp to lead discussion at LSX World Congress 2022

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News,

Webhelp Partner at CCA Leaders’ Summit

We are delighted to announce our involvement as a partner in the 2022 Customer Contact Association (CCA) Leaders’…

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News,

Webhelp opens its doors to sustainable, refurbished Sheffield site

We’re delighted to unveil the exciting transformation of our Sheffield office, having invested in a series of green…

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News,

Could a proper KYC strategy have prevented ‘The Tinder Swindler’?

Could a KYC procedure have avoided 'The Tinder Swindler' situation? Guillaume Casterman, Director International Projects & Knowledge at…

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News,

Webhelp Receives Prestigious Learning Award for their Onboarding Programme

Webhelp has been recognized at the prestigious 2022 The Learning and Performance Institute Awards,

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Healthcare,

UK Healthcare innovation continues to accelerate in 2022

Emma Bouché, Head of Healthcare, looks at how the seismic impact of COVID-19 has accelerated a culture of…

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Article,

Webhelp: Setting the agenda for BPO CX in Africa

Africa is a continent of near-limitless opportunity for a range of customer experience outsourcing services. Find out how Africa is setting the BPO…

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Telecom,

Altnets are hitting our streets, but are they here to stay?

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News,

Webhelp to host talk at Retail Week’s Consumer Week 2022

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Digital services,

Protect your community of dealers and buyers on marketplace and e-commerce platforms

Consumers are searching for companies they resonate with, that are capable of not only understanding their needs but…

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Whitepaper,

Whitepaper: The sun rises – The role and opportunities of B2B marketplaces in a post-Covid world

“The sun rises - The role and opportunities of B2B marketplaces in a post-Covid world”, goes further into…

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News,

B-Case – How does a bank manage KYC in a B2C marketplace… by using a non-dissuasive process?

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Whitepaper,

Whitepaper: Using KYC to deliver competitive differentiation

The process of knowing your customer, commonly shortened to KYC, describes the actions that organisations undertake to verify…

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Company,

Frost & Sullivan recognizes Webhelp as a top player in innovation and growth

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Article,

Webhelp DACH – an outsourcing partner for companies in the DACH region and beyond

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Article,

Webhelp Kosovo – Europe’s up-and-coming nearshore delivery market

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Whitepaper,

Emotion: Establishing emotional connections with customers: What brands need to know

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Netherlands,

Optimaal klantcontact tijdens piekdrukte

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Article,

What will motivate the customers of the future?

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Whitepaper,

Your Guide to build an efficient patient-oriented strategy at a
global scale

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Whitepaper,

Whitepaper: Reimagining service for the new world

A framework for tomorrow’s successful customer-focused operating models

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Legal Services,

Identity verification meets our KYC proven strategies

Fraud and economic crime rates remain on record highs, negatively impacting many companies than ever before. And if…

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online payment management,

The Summer of B2B Marketplaces

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News,

Trends 2020 – Upply is digitalising the supply chain and integrating Webhelp Payment Services solutions!

A preferred marketplace for transport and logistics professionals, Upply brings increased transparency and fluidity to the supply chain…

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Payment services,

Axel Mouquet appointed President and CEO of Webhelp Payment Services

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credit management,

Outsourcing your receivables management to boost your business

Companies outsource primarily to cut costs. But today, it is not only about cutting costs but also about…

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News,

B2B Marketplaces – Limits of the Marketplace model for Global Account customers (1/2)

In B2B distribution, the new challenge is to massively expand the product offering. The Marketplace model has rapidly…

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News,

3 key questions about your marketplace business model

One of the main marketplace elements you should consider is, of course, the business model and profitability. How…

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online payment management,

2019: marketplaces set to take the B2B market by storm

We look back at the B2B marketplace morning discussion to explain the main changes and challenges set to…

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credit management,

[Fashion] Growing your business without cash flow problems!

Growing your fashion brand without having to worry about cash flow problems? This is the kind of service…

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News,

[Fashion] Take advantage of the “Made in Spain” boom

In recent years, the “Made in Spain” tag-line has positioned itself like never before in the fashion footwear…

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credit management,

Tips to optimise your business’ cash flow

Priscilla Jokhoo, Business Services Director at the Fédération Française du Prêt à Porter Féminin, who has organised the…

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News,

Tips to conquer an Italian market

Italy is a priority market for fashion and ready-to-wear brands, hence the dedicated Italy workshop that took place…

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News,

International B2B e-commerce: 5 mistakes to avoid

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online payment management,

Marketplace : Vendeurs, Pure Players et Distributeurs, quel est votre rôle ?

Sur une marketplace B2B on peut retrouver trois types d’acteurs : ceux qui la rejoignent, c’est-à-dire les vendeurs, et…

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