Contact Center Technology
Customer expectations are changing and changing fast. Keeping up with the pace is hard, especially when the consumer has never had so many easy ways to access competitive choices.
Working in partnership with Webhelp, you will have access to the latest Contact Centre Technologies. With us you can meet and exceed the needs and expectations of your customers. No matter when, where or how your customers reach out, we make sure you are also there!
Automation & AI
Automation is making the difference for great customer services. The increasing use of digital assistants shows customers are keen to engage with automated services, but only when they are well designed and provide impactful services.
Thanks to our experts and proprietary solutions, you will benefit from the concrete cost savings that automation provides while also ensuring your customers are looked after the way you would like them to be. At Webhelp, automation is designed for humans.
Digital Tech
Technology is ever evolving, requiring flexibility and agility, making it difficult for businesses to keep up with the transformation pace. We invest in digital technologies, developing digital skills within organizations, whilst enhancing these with specialised divisions such as: PitechPlus, MyStudioFactory. For Mobile or Web applications, accessibility to our technologies and expertise means you will keep the pace when the competition falls behind.
Contact Centre Technology
Customer expectations are changing and changing fast. Keeping up with the pace is hard, especially when the consumer has never had so many easy ways to access competitive choices.
Working in partnership with Webhelp, you will have access to the latest Contact Centre Technologies. With us you can meet and exceed the needs and expectations of your customers. No matter when, where or how your customers reach out, we make sure you are also there!
Automation
Automation is making the difference for great customer services. The increasing use of digital assistants shows customers are keen to engage with automated services, but only when they are well designed and provide impactful services.
Thanks to our experts and proprietary solutions, you will benefit from the concrete cost savings that automation provides while also ensuring your customers are looked after the way you would like them to be. At Webhelp, automation is designed for humans.
Digital Tech
Technology is ever evolving, requiring flexibility and agility, making it difficult for businesses to keep up with the transformation pace. We invest in digital technologies, developing digital skills within organizations, whilst enhancing these with specialised divisions such as: PitechPlus, MyStudioFactory. For Mobile or Web applications, accessibility to our technologies and expertise means you will keep the pace when the competition falls behind.
Webhelp has built a portfolio of solutions & services supporting BPO activities and Consulting practices
Contact Center services:
- Omnichannel / multichannel
- Business Messaging
- CRM integration
- Infrastructure services
Automation & AI service:
- Virtual assistant
- Robotic Process Automation
- Speech Analysis
- Voice bot
- Machine Translation
Digital Technology services:
- Consulting services: Digital strategy, UX/UI design, solution architecture
- Web and mobile app development: Front/back end
- Custom software development
- Application maintenance
Meet our experts
Client stories
The Very Group
The Very Group have revolutionised their business in recent years, becoming one of the UK’s leading pureplay digital…
Our latest news
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How AI is changing the retail experience
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Whitepaper launch: Reimagining service for the new world
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Analytics & managed services,Technology services,Digital services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,India,South Africa,United Kingdom,United States of America
The importance of remaining human, in the switch to digital learning
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
How the Yodel and Webhelp partnership faced the challenge of COVID-19
Our latest news
News,Solutions,Technology services
Virtual Infrastructure: The super-car powering technology control automation
Kelvin Middleton, Webhelp's Chief Technology Officer, outlines the benefits - and risks of virtualisation in business…
News,Magazine,Article,Retail & E-Commerce,Analytics & managed services,Technology services,Digital services,Fashion & Luxury,High Tech & Media
Discover the 7th edition of our OneShot magazine on Technology
Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international…
Client stories
The Very Group
The Very Group have revolutionised their business in recent years, becoming one of the UK’s leading pureplay digital…