Contact Centre Technology
Customer expectations are changing and changing fast. Keeping up with the pace is hard, especially when the consumer has never had so many easy ways to access competitive choices.
Working in partnership with Webhelp, you will have access to the latest Contact Centre Technologies. With us you can meet and exceed the needs and expectations of your customers. No matter when, where or how your customers reach out, we make sure you are also there!
Automation
Automation is making the difference for great customer services. The increasing use of digital assistants shows customers are keen to engage with automated services, but only when they are well designed and provide impactful services.
Thanks to our experts and proprietary solutions, you will benefit from the concrete cost savings that automation provides while also ensuring your customers are looked after the way you would like them to be. At Webhelp, automation is designed for humans.
Digital Tech
Technology is ever evolving, requiring flexibility and agility, making it difficult for businesses to keep up with the transformation pace. We invest in digital technologies, developing digital skills within organizations, whilst enhancing these with specialised divisions such as: PitechPlus, MyStudioFactory. For Mobile or Web applications, accessibility to our technologies and expertise means you will keep the pace when the competition falls behind.
Contact Centre Technology
Customer expectations are changing and changing fast. Keeping up with the pace is hard, especially when the consumer has never had so many easy ways to access competitive choices.
Working in partnership with Webhelp, you will have access to the latest Contact Centre Technologies. With us you can meet and exceed the needs and expectations of your customers. No matter when, where or how your customers reach out, we make sure you are also there!
Automation
Automation is making the difference for great customer services. The increasing use of digital assistants shows customers are keen to engage with automated services, but only when they are well designed and provide impactful services.
Thanks to our experts and proprietary solutions, you will benefit from the concrete cost savings that automation provides while also ensuring your customers are looked after the way you would like them to be. At Webhelp, automation is designed for humans.
Digital Tech
Technology is ever evolving, requiring flexibility and agility, making it difficult for businesses to keep up with the transformation pace. We invest in digital technologies, developing digital skills within organizations, whilst enhancing these with specialised divisions such as: PitechPlus, MyStudioFactory. For Mobile or Web applications, accessibility to our technologies and expertise means you will keep the pace when the competition falls behind.
Webhelp has built a portfolio of solutions & services supporting BPO activities and Consulting practices
Digital Technology services:
- Consulting services: Digital strategy, UX/UI design, solution architecture
- Web and mobile app development: Front/back end
- Custom software development
- Application maintenance
Contact Center services:
- Omnichannel / multichannel
- Business Messaging
- CRM integration
- Infrastructure services
Automation & AI service:
- Virtual assistant
- Robotic Process Automation
- Speech Analysis
- Voice bot
- Machine Translation
Meet our experts
Client stories
People analytics @ Webhelp
Our investment in technology and analytics to deliver outstanding customer experiences is helping our clients improve…
Remote service for fashion
Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.
NPS improvement for Telco
Webhelp started working with our client, one of the major telco providers, in 2004. We provide customer experience…
Virtual customer service operations
Our client, a multinational clothing retail company, decided to outsource part of their customer service operations for…
Our latest news
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Trends 2020 – Connected vehicles: data sharing will benefit all players
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How AI and data analytics can support vulnerable customers
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How AI is changing the retail experience
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Whitepaper launch: Reimagining service for the new world
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The importance of remaining human, in the switch to digital learning
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How the Yodel and Webhelp partnership faced the challenge of COVID-19
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Technology services,Enterprise services,Fashion & Luxury,High Tech & Media,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
Fast Fashion, online retail growth and the future of the high-street
News,Article,Commercial assistance,Sales,Technology services,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
Five trends for travel in 2020
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Five key questions for CEOs, a response to McKinsey Digital
Our latest news
News,Article,Retail & E-Commerce,Analytics & managed services,Technology services,Automotive & Mobility,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
Trends 2020 – Connected vehicles: data sharing will benefit all players
News,Article,Retail & E-Commerce,Commercial assistance,Sales,Analytics & managed services,Technology services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
How AI and data analytics can support vulnerable customers
News,Article,Retail & E-Commerce,Commercial assistance,Sales,Analytics & managed services,Technology services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
How AI is changing the retail experience
News,Article,Retail & E-Commerce,Commercial assistance,Technical support,Sales,Consulting services,Analytics & managed services,Technology services,Legal Services,Digital services,Enterprise services,Healthcare services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,India,South Africa,United Kingdom,United States of America
Whitepaper launch: Reimagining service for the new world
Client stories
People analytics @ Webhelp
Our investment in technology and analytics to deliver outstanding customer experiences is helping our clients improve…
Remote service for fashion
Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.
NPS improvement for Telco
Webhelp started working with our client, one of the major telco providers, in 2004. We provide customer experience…
Virtual customer service operations
Our client, a multinational clothing retail company, decided to outsource part of their customer service operations for…