Contact Centre Technology

Customer expectations are changing and changing fast. Keeping up with the pace is hard, especially when the consumer has never had so many easy ways to access competitive choices.
Working in partnership with Webhelp, you will have access to the latest Contact Centre Technologies. With us you can meet and exceed the needs and expectations of your customers. No matter when, where or how your customers reach out, we make sure you are also there!

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Automation

Automation is making the difference for great customer services. The increasing use of digital assistants shows customers are keen to engage with automated services, but only when they are well designed and provide impactful services.

Thanks to our experts and proprietary solutions, you will benefit from the concrete cost savings that automation provides while also ensuring your customers are looked after the way you would like them to be. At Webhelp, automation is designed for humans.

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Digital Tech

Technology is ever evolving, requiring flexibility and agility, making it difficult for businesses to keep up with the transformation pace. We invest in digital technologies, developing digital skills within organizations, whilst enhancing these with specialised divisions such as: PitechPlus, MyStudioFactory. For Mobile or Web applications, accessibility to our technologies and expertise means you will keep the pace when the competition falls behind.

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Webhelp has built a portfolio of solutions & services supporting BPO activities and Consulting practices

Digital Technology services:

  • Consulting services: Digital strategy, UX/UI design, solution architecture
  • Web and mobile app development: Front/back end
  • Custom software development
  • Application maintenance

Contact Center services:

  • Omnichannel / multichannel
  • Business Messaging
  • CRM integration
  • Infrastructure services

Automation & AI service:

  • Virtual assistant
  • Robotic Process Automation
  • Speech Analysis
  • Voice bot
  • Machine Translation

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