Set new standards and optimize performance using Webhelp’s next-generation technologies.
Our technologies help take customer experience to the next level. It’s all based on artificial intelligence, automation, and even neuroscience – but the smartest part is how easy it is to use.
At Webhelp we don’t see technology as just a tool to fix problems – but more so, a great means to create world class customer experiences:
- Polyglot
Our machine-learning translation solution supports advisors to interact with customers in any language, while ensuring the conversation is high-quality. Polyglot works with people and technology in brilliant harmony, by combining the speed and power of AI with emotional intelligence and cultural nuances.
- Smile 😊 Voice Transformation
Doesn’t sound like brain science – but it is. Our proprietary tech is based on over 17 years of research, showing that people mirror, and respond positively, when hearing smiling tones. Built by our experts, Smile is our way of creating more authentic customer interactions as a standard. Smile enhances the clarity, pitch, and emotion the advisor’s voice uses on the line, ensuring their positive intentions make it to the customer crystal clear, lifting the experience and boosting brand advocacy.
- Intelligent automated communications
Today, advisors are faced with hundreds of thousands of emails sent by customers. We’ll work with you to automate customer communications processing at any stage of your workflow, boost efficiency, and free up advisors to use their imagination and emotional intelligence when and where it truly matters.
People and technology in brilliant harmony. Webhelp brings the latest developments in artificial intelligence and natural language processing together with the talents of our imaginative brand ambassadors – a clear win for productivity, performance, and most importantly, customers.
Client Stories
The Very Group
The Very Group have revolutionised their business in recent years, becoming one of the UK’s leading pureplay digital…
La Banque Postale
La Banque Postale turned to Webhelp KYC Services, the Webhelp Group's regulatory and KYC practice to set up and operate…
People analytics @ Webhelp
Our investment in technology and analytics to deliver outstanding customer experiences is helping our clients improve…
Remote service for fashion
Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.
NPS improvement for Telco
Webhelp started working with our client, one of the major telco providers, in 2004. We provide customer experience…
Virtual customer service operations
Our client, a multinational clothing retail company, decided to outsource part of their customer service operations for…
Post Office Limited
Post Office limited were looking for partner to support the customer contact services for their Travel Insurance…
Automotive after sales
Our client, a leading automobile manufacturer, appointed Webhelp to look after their customer service department in…
Our latest news
Virtual Infrastructure: The super-car powering technology control automation
Kelvin Middleton, Webhelp's Chief Technology Officer, outlines the benefits - and risks of virtualisation in business…
Discover the 7th edition of our OneShot magazine on Technology
Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international…
Our latest news
Virtual Infrastructure: The super-car powering technology control automation
Kelvin Middleton, Webhelp's Chief Technology Officer, outlines the benefits - and risks of virtualisation in business…
Discover the 7th edition of our OneShot magazine on Technology
Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international…
