Polyglot

Whether you’re a global brand or a start-up looking to scale quickly into new regions, customer satisfaction is key to sustainable growth.

AI increasingly has the power to boost efficiency and performance. Polyglot brings together this power with a real human touch to optimize communication based on cultural nuances and emotional intelligence.

Developed specifically for customer experience operations, Polyglot offers support for multilingual services and rare languages across the globe. Using your existing omnichannel interface, Polyglot empowers advisors to respond to written communication in your customers’ native language, delivering top-quality interactions.

Combining market-leading translation engines and machine learning with highly skilled human expertise, Polyglot by Webhelp helps you to deliver a consistent, multilingual customer experience at scale.

Thanks to Polyglot’s AI, advisors can read and reply to any request in any language. By optimizing workflow and saving time, advisors can focus on what matters most, your customers.

A leading human tech approach

+100
Languages
supported

0.95/1.0
Average translation quality score

25
Languages supported
with only 10 FTE

99,7%
Customer
Satisfaction

+35
Average NPS
improvement

50%
efficiency savings
(up to)

A leading human tech approach

+100
Languages
supported

0.95/1.0
Average translation quality score

25
Languages supported
with only 10 FTE

99,7%
Customer
Satisfaction

+35
Average NPS
improvement

50%
efficiency savings
(up to)

Polyglot in Action

1. Inbound customer messages are automatically translated with Polyglot

2. Agents can leverage a predesigned, GDPR compliant, model to respond in the customer’s native language

3. Complex responses are verified by a native speaker for quality control

4. The AI engine continuously improves its machine translation by adopting both your industry and business vocabulary, while learning from feedback of our native speakers

5. Polyglot helps agents deliver emotionally intelligent messages in all languages

– Inbound customer messages are automatically translated with Polyglot

– Agents can leverage a predesigned, GDPR compliant, model to respond in the customer’s native language

– Complex responses are verified by a native speaker for quality control

– The AI engine continuously improves its machine translation by adopting both your industry and business vocabulary, while learning from feedback of our native speakers

– Polyglot helps agents deliver emotionally intelligent messages in all languages