Polyglot, developed by Webhelp, helps you to deliver a consistent, multilingual customer experience at scale. Combining market-leading translation engines and machine-learning-powered algorithms with highly skilled human expertise, Polyglot facilitates top quality multilingual interactions with your customers.  

Developed specifically for customer experience operations, Polyglot offers support for rare and long-tail languages, as well as multilingual services across globally integrated operations. Using your existing omnichannel interface, Polyglot enables advisors to respond to written communication in your customer’s native language without impacting quality.  

In today’s increasingly digital world, AI and automation have the power to boost efficiency and performance massively. Polyglot brings together this power with a real human touch to finely tune communication-based on cultural nuances and emotional intelligence.  

A leading human tech approach

+100
Languages
supported

0.95/1.0
Average translation quality score

25
Languages supported
with only 10 FTE

99,7%
Customer
Satisfaction

+35
Average NPS
improvement

50%
efficiency savings
(up to)

A leading human tech approach

+100
Languages
supported

0.95/1.0
Average translation quality score

25
Languages supported
with only 10 FTE

99,7%
Customer
Satisfaction

+35
Average NPS
improvement

50%
efficiency savings
(up to)

Polyglot in Action

Polyglot AI

1. Inbound customer messages are automatically translated with Polyglot

2. Agents can leverage a predesigned, GDPR compliant, model to respond in the customer’s native language

3. Complex responses are verified by a native speaker for quality control

4. The AI engine continuously improves its machine translation by adopting both your industry and business vocabulary, while learning from feedback of our native speakers

5. Polyglot helps agents deliver emotionally intelligent messages in all languages

– Inbound customer messages are automatically translated with Polyglot

– Agents can leverage a predesigned, GDPR compliant, model to respond in the customer’s native language

– Complex responses are verified by a native speaker for quality control

– The AI engine continuously improves its machine translation by adopting both your industry and business vocabulary, while learning from feedback of our native speakers

– Polyglot helps agents deliver emotionally intelligent messages in all languages

Polyglot in Action

1. Inbound customer messages are automatically translated with Polyglot

2. Advisors can leverage a predesigned, GDPR compliant, model to respond in the customer’s native language

3. Complex responses are verified by a native speaker for quality control

4. The AI engine continuously improves its machine translation by adopting both your industry and business vocabulary, while learning from feedback of our native speakers

5. Polyglot helps advisors deliver emotionally intelligent messages in all languages

– Inbound customer messages are automatically translated with Polyglot

– Agents can leverage a predesigned, GDPR compliant, model to respond in the customer’s native language

– Complex responses are verified by a native speaker for quality control

– The AI engine continuously improves its machine translation by adopting both your industry and business vocabulary, while learning from feedback of our native speakers

– Polyglot helps agents deliver emotionally intelligent messages in all languages

Quality CX to build long-lasting relationships

Whether you’re a global brand or a start-up looking to scale quickly into new regions, customer satisfaction is key to sustaining long-term growth.

By removing pressure on multilingual teammates, they gain more time to focus on what matters most, your customers.

Polyglot’s AI saves time, empowering advisors to focus on actions that truly deliver value to customers.

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