By implementing our Automation Services, you will benefit from improved SLAs (service-level agreement), increased customer satisfaction and reduced cost per contact.

Proven Business Scenarios

  • Replacing traditional IVRs with speech IVRs (Interactive Voice Response)
  • Implementing Self-Service scenarios using speech AI to reduce the volume of calls routed to contact centres
  • Automating low value contacts on digital with Chatbots or Mailbots
  • Automating repetitive tasks using attended and unattended Robotic Process Automation
  • Leveraging machine translation to overcome languages constraints
  • Automating call categorization and logging to reduce AHT (average handle time)

A large portfolio of technology and partners

  • A mix of in-house technologies (Telecats, Pitech+) and third-party solutions, but always leveraging latest technologies.
  • Customizable scenarios tailored to fit your business process
  • Machine translation technology to enable innovative operating models
  • Coverage across multiple languages and industries

End to end solution management

  • Centres of excellence with certified solution experts
  • 500+ IT specialists building and running solutions
Talk to us today about our automation services.

20%

of interactions between a customer and an advisor can be automated

Up to 45sec

of AHT reduction observed thanks to automation in the client/advisor conversation

Up to 30%

of cost reduction by implementing Machine Translation to cover expensive or languages that are difficult to source.

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