Our Automation Technology and Services are focused on automating tasks in-front, alongside and behind agents; helping to serve customers better.
By implementing our Automation Services, you will benefit from improved SLAs (service-level agreement), increased customer satisfaction and reduced cost per contact.
Talk to us today about our automation services.
20%
Up to45sec
OF AHT REDUCTION OBSERVED THANKS TO AUTOMATION IN THE CLIENT/ADVISOR CONVERSATION
Up to30%
OF COST REDUCTION BY IMPLEMENTING MACHINE TRANSLATION TO COVER EXPENSIVE OR LANGUAGES THAT ARE DIFFICULT TO SOURCE