Automation Services
Our Automation Technology and Services are focused on automating tasks in-front, alongside and behind agents; helping to serve customers better.
By implementing our Automation Services, you will benefit from improved SLAs (service-level agreement), increased customer satisfaction and reduced cost per contact.
Proven Business Scenarios
- Replacing traditional IVRs with speech IVRs (Interactive Voice Response)
- Implementing Self-Service scenarios using speech AI to reduce the volume of calls routed to contact centres
- Automating low value contacts on digital with Chatbots or Mailbots
- Automating repetitive tasks using attended and unattended Robotic Process Automation
- Leveraging machine translation to overcome languages constraints
- Automating call categorization and logging to reduce AHT (average handle time)
A large portfolio of technology and partners
- A mix of in-house technologies (Telecats, Pitech+) and third-party solutions, but always leveraging latest technologies.
- Customizable scenarios tailored to fit your business process
- Machine translation technology (Polyglot) to enable innovative operating models
- Coverage across multiple languages and industries
End to end solution management
- Centres of excellence with certified solution experts
- 500+ IT specialists building and running solutions
Talk to us today about our automation services.
20%
OF INTERACTIONS BETWEEN A CUSTOMER AND AN ADVISOR CAN BE AUTOMATED
Up to45sec
OF AHT REDUCTION OBSERVED THANKS TO AUTOMATION IN THE CLIENT/ADVISOR CONVERSATION
Up to30%
OF COST REDUCTION BY IMPLEMENTING MACHINE TRANSLATION TO COVER EXPENSIVE OR LANGUAGES THAT ARE DIFFICULT TO SOURCE
Meet our experts
Bogdan Herea
Founder & CEO
at PitechPlus
Mathieu Jougla
Managing Director Telecats
Vincent Tachet
Group Chief Information Officer Webhelp
