By implementing our Automation Services, you will benefit from improved SLAs (service-level agreement), increased customer satisfaction and reduced cost per contact.
Proven Business Scenarios
- Replacing traditional IVRs with speech IVRs (Interactive Voice Response)
- Implementing Self-Service scenarios using speech AI to reduce the volume of calls routed to contact centres
- Automating low value contacts on digital with Chatbots or Mailbots
- Automating repetitive tasks using attended and unattended Robotic Process Automation
- Leveraging machine translation to overcome languages constraints
- Automating call categorization and logging to reduce AHT (average handle time)
A large portfolio of technology and partners
- A mix of in-house technologies (Telecats, Pitech+) and third-party solutions, but always leveraging latest technologies.
- Customizable scenarios tailored to fit your business process
- Machine translation technology (Polyglot) to enable innovative operating models
- Coverage across multiple languages and industries
End to end solution management
- Centres of excellence with certified solution experts
- 500+ IT specialists building and running solutions
Talk to us today about our automation services.
20%
of interactions between a customer and an advisor can be automated
Up to45sec
of AHT reduction observed thanks to automation in the client/advisor conversation
Up to30%
of cost reduction by implementing Machine Translation to cover expensive or languages that are difficult to source.
Our latest news
Discover the 7th edition of our OneShot magazine on Technology
Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international…
Our latest news
Discover the 7th edition of our OneShot magazine on Technology
Technologies that facilitate the work of advisors, that improve the lives of customers, testimonials from international…
