By implementing our Automation Services, you will benefit from improved SLAs (service-level agreement), increased customer satisfaction and reduced cost per contact.
Proven Business Scenarios
- Replacing traditional IVRs with speech IVRs (Interactive Voice Response)
- Implementing Self-Service scenarios using speech AI to reduce the volume of calls routed to contact centres
- Automating low value contacts on digital with Chatbots or Mailbots
- Automating repetitive tasks using attended and unattended Robotic Process Automation
- Leveraging machine translation to overcome languages constraints
- Automating call categorization and logging to reduce AHT (average handle time)
A large portfolio of technology and partners
- A mix of in-house technologies (Telecats, Pitech+) and third-party solutions, but always leveraging latest technologies.
- Customizable scenarios tailored to fit your business process
- Machine translation technology to enable innovative operating models
- Coverage across multiple languages and industries
End to end solution management
- Centres of excellence with certified solution experts
- 500+ IT specialists building and running solutions
Talk to us today about our automation services.
20%
of interactions between a customer and an advisor can be automated
Up to 45sec
of AHT reduction observed thanks to automation in the client/advisor conversation
Up to 30%
of cost reduction by implementing Machine Translation to cover expensive or languages that are difficult to source.
