By implementing our Automation Services, you will benefit from improved SLAs (service-level agreement), increased customer satisfaction and reduced cost per contact.

Proven Business Scenarios

• Replacing traditional IVRs with speech IVRs (Interactive Voice Response)
• Implementing Self-Service scenarios using speech AI to reduce the volume of calls routed to contact centres
• Automating low value contacts on digital with Chatbots or Mailbots
• Automating repetitive tasks using attended and unattended Robotic Process Automation
• Leveraging machine translation to overcome languages constraints
• Automating call categorization and logging to reduce AHT (average handle time)

A large portfolio of technology and partners

• A mix of in-house technologies (Telecats, Pitech+) and third-party solutions, but always leveraging latest technologies.
• Customizable scenarios tailored to fit your business process
• Machine translation technology (Polyglot) to enable innovative operating models
• Coverage across multiple languages and industries

End to end solution management

• Centres of excellence with certified solution experts
• 500+ IT specialists building and running solutions

Talk to us today about our automation services.