Our solutions deliver a unified queue allowing advisors to be blended across all channels (including new digital channels), a 360° customer view, self-service, gamification, integration with your CRM keeping your data safe at all time and many more advanced features.

Because one size does NOT fit all – you will have a fully personalised IT solution, designed by our consultants to support all your customer experience processes.

Flexible Platform

• One central omnichannel platform
• 9+ add on features to complement the core solution
• Webhelp customisation services to meet your exact business needs

Network of technologies

• We combine our internal IP with a wide range of strategic & registered partners.
• All technologies are supported and delivered by Webhelp expert teams
• Prebuilt connectors for fast deployment
• Open API to enable integration with your legacy or cloud application landscape (Information system, CRM platform…)

End to end solution management

• Full design, build and managed services of your customized omnichannel platform
• A centre of excellence with certified solution experts
• 1000+ IT specialists managing your contact center solution

Talk to us today about your next Contact Centre As A Service.