Contact Centre Technology

Our Contact Centre Technology is designed to improve the quality & efficiency of the interactions you have with your customers.

Our solutions deliver a unified queue allowing advisors to be blended across all channels (including new digital channels), a 360° customer view, self-service, gamification, integration with your CRM keeping your data safe at all time and many more advanced features.

Because one size does NOT fit all – you will have a fully personalised IT solution, designed by our consultants to support all your customer experience processes.

Flexible Platform

  • One central omnichannel platform
  • 9+ add on features to complement the core solution
  • Webhelp customisation services to meet your exact business needs

Network of technologies

  • We combine our internal IP with a wide range of strategic & registered partners.
  • All technologies are supported and delivered by Webhelp expert teams
  • Prebuilt connectors for fast deployment
  • Open API to enable integration with your legacy or cloud application landscape (Information system, CRM platform…)

End to end solution management

  • Full design, build and managed services of your customized omnichannel platform
  • A centre of excellence with certified solution experts
  • 1000+ IT specialists managing your contact center solution

Talk to us today about your next Contact Centre As A Service.

1+

CORE OMNICHANNEL CONTACT MANAGEMENT PLATFORM

9

PRE-INTEGRATED ADDITIONAL FEATURES

100%

CUSTOMISABLE FEATURES ACCORDING TO YOUR BUSINESS NEEDS

Up to20%

GAIN IN EFFICIENCY WITH WEBHELP CCAAS (CONTACT CENTRE AS A SERVICE)

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HR Enquiries & Career Opportunities

To view our current list of job opportunities or get in touch with our recruitment team, please visit our Careers website.

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