Privacy Services
We combine customer experience with expert process design, for privacy services to meet the expectations of our clients, their customers and Information Commissioners.
Dedicated teams support our clients by managing their compliance with GDPR and Privacy Policies across employee training, customer privacy requests and crisis management for data breaches, in all the customer contact services we provide.
Our approach to Data Privacy:
Expert teams
Qualified customer teams ensure all Data Privacy processes are GDPR compliant. Multi-lingual privacy experts quickly resolve Data Subject requests within agreed policies. We offer an entirely tailored solution, based on client’s compliance programs & privacy policies.
Robust processes
A specific knowledge management process, for organisation wide data privacy content, offers completely integrated policies. We readily adapt to delivering client policies within our operation facing customer teams. Thorough Case Management processes including data subject identity authentication (KYC) are applied.
Specialist technology
A detailed e-learning platform ensures employees understand and comply with GDPR requirements. A ticketing system manages Data Subject Request work-flow to resolution and dashboards provide insight and reporting on GDPR case compliance.
6
languages supported by a fully dedicated Data Privacy team
100%
experts are also fluent in English.
60%
faster than standard training on average (Decreased training time)
Online Payment Management
We will help you to define and build your on-line payment strategy. You will benefit from our solutions covering both payment methods and payment terms. Working with Webhelp allows you to gain access to our White Label Invoicing solution, and our dunning and risk management services, thanks to our:
Expert Team
- Payment specialists’ team who design your own B2B online payment strategy
- Hubs network that cover 35 countries in Europe and North America
Robust Process
- Deploying payment services for your business with a secured 3-month project
- Business process fully adapted to B2B
- European Payment Institution licence delivered by ACPR and ISO 27001 certified
Specialist Technology
- Native integration with the main Marketplaces and eCommerce websites solutions
- Full API global solution integrating payment, invoicing, dunning and credit insurance
Talk to us today about our B2B Marketplace and eCommerce payment services.
35+
years of experience in payment
1.5
BILLION OF EUROS CASH-IN PER YEAR
1000
PEOPLE DEDICATED TO PAYMENT SERVICES
35
COUNTRIES COVERED
1
PAYMENT INSTITUTION - ACPR LICENCE
1
DEBT COLLECTION AGENCY (SOLVENCIA)
Client stories - Landing
More than promises, actions
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Let's create
together!
Patient Support Services
Patient Support Programs have proved to be a strong leverage for pharmaceutical companies that need to create preference among healthcare practitioners, increase adherence to treatment and collect real-life data that helps them maintain their pricing level.
As the initiator of Patient Support Programs in France, Patientys, a subsidiary of Webhelp Medica, brings a unique wealth of expertise that combines skills of healthcare professionals with specifically created tools to build and operate those programs.
Our partners believe in our work thanks to our commitment and integrity. By keeping our word and confronting our clients’ challenges, we have created long-term strategic partnerships and have helped our clients improve care and maximize patient outcome.
http://www.patientys.com/patientys-english/
Our credibility is founded on
Our people
- 25+ Healthcare Consultants who design and implement the healthcare programs
- 40+ remote nurses, pharmacists and doctors
- A network of 500 healthcare practitioners for field operations
Our process
- Mix of nurses on the field and remote nurses
- Management by healthcare professionals
- Robust quality & PV/AE management system
Our systems
- Fully customizable proprietary tools
- Use of PRO to maximize real-life data
- Certified Health data servers
40+
THERAPEUTIC AREAS AND INDICATIONS EXPERIENCE WITH RELEVANT BUSINESS CASES
Pharmaceutical sales
Over the years, we have been supporting diversified healthcare organizations to run value-based
operations and provide outstanding customer experience.
We boost sales in pharmacies with sell-in & sell-out approaches, by combining tele-operators, field reps and e-trainings.
We promote drugs through multichannel engagement programs with a clever blend of remote and field teams.
We leverage our qualified database and proprietary tools to personalise each contact, optimize results, and reduce costs.
Our international presence offers huge capabilities in terms of languages and costs (local, nearshore, offshore).
Our People
- 30+ healthcare consultants who design and implement sustainable healthcare programs
- More than 130 Key Account Managers who interact with healthcare practitioners on the field
- An experienced quality management team who guarantees the healthcare legal compliance for every program
- 30 + MSLs
Our process
- Official certification for Medical Promotion
- Robust quality management system in Pharmacovigilance PV/AE that ensures prompt collection, detection, assessment, monitoring and prevention of any adverse effects from pharmaceutical products
- Information and Communication Technology (ICT) Infrastructure fully certified & audited, for healthcare data protection
Our systems
- 20 years of valuable data about pharmacies & healthcare practitioners’ preference and behaviours
- Fully customizable proprietary tools
- Omnichannel experience that provides the ability to engage healthcare practitioners on all types of media
100+
CUSTOMERS
35
COUNTRIES
240+
DEDICATED PROGRAMS
2M+
CONTACTS WITH HEALTHCARE PROFESSIONALS EACH YEAR (FACE TO FACE, HYBRID PROMOTION, CALLS)
Know Your Customer Services
We support our clients either with a full BPO approach, thanks to our KYC experts working in their system, or with a managed services approach combining “End-to-End” proprietary platform and KYC experts for tailor-made KYC.
Our approach to KYC Services:
Expert teams
A large pool of highly skilled agents operates in over 25 languages, processing over 2m documents in an average month. We provide clients with detailed account management and a dedicated project manager, using a flexible operating model for both SAAS and BPO.
Robust processes
Offering 24/7 document processing and flexible SLA, our proven methodology launches client projects within 7 weeks, providing tailor made solutions which can be adapted to specific client management rules.
Specialist technology
Our platform combines automated & human document verification and uses a simple API integration which offers flexibility and scalability and live reports and accessible dashboards provide actionable community insights.
400+
Agents
25+
Languages
2m+
Documents processed per month
Legal claims management
The work of the Pre-Litigation team is varied, complex and challenging, and we support our clients by proving our people with the right skills, support and tools to effectively manage client and customer cases, delivering high quality case management. We handle over 10,000 new cases per year, while maintaining strong compliance, very low complaint levels and positive Customer Net Promoter Scores.
Our approach to Legal claims management:
Expert teams
World class pre-litigation teams are specifically recruited for aptitude, skills and ability. They undergo a detailed training and development program, supported by high level coaching from subject matter experts and a 6 months pathway to competency, which ensures high levels of client satisfaction. More than a third of our team members have over 3 years’ experience.
Robust solutions
We offer proven solutions for organisation wide case and claims management, developed in conjunction with client service requirements and desired customer journey experience. As a multinational organisation we leverage a wide range of methodologies, principles, policies and practices to deliver consistency for our clients, offering a global reach.
Technology enabled
Our ability to leverage client hosted technology platforms, as well as providing or integrating a suite of best-in class technology solutions enables us to optimize customer outcomes whilst ensuring consistency and efficiency throughout the whole life cycle.
Travel & Leisure
Crisis Management
In recent years the Travel and Leisure market has been hit hard by several unexpected global events. 2020’s global pandemic is the worst event we’ve seen so far. These events are almost impossible to predict but the most resilient businesses will be prepared. Reacting quickly, and being flexible, to the needs of customers in a crisis will separate the best from the rest.
Sustainability
and Purpose
Globalization and the digital revolution have created more competition in the Travel and Leisure market than ever before. Many well established travel companies and brands have disappeared forever in the last few years. Having a clear purpose, being financially stable as well as being operationally and environmentally sustainable will help travel companies to survive and thrive.
Business Transformation
The Travel and Leisure Industry leads the way in adopting new technology and innovative ways of working. But, many brands face challenges fully integrating their operational and digital experiences. Creating a seamless, joined up, digital journey and travel experience will cut costs while adding a smile to the faces of all your customers.
Crisis
Management
In recent years the Travel and Leisure market has been hit hard by several unexpected global events. 2020’s global pandemic is the worst event we’ve seen so far. These events are almost impossible to predict but the most resilient businesses will be prepared. Reacting quickly, and being flexible, to the needs of customers in a crisis will separate the best from the rest.
Sustainability
and Purpose
Globalization and the digital revolution have created more competition in the Travel and Leisure market than ever before. Many well established travel companies and brands have disappeared forever in the last few years. Having a clear purpose, being financially stable as well as being operationally and environmentally sustainable will help travel companies to survive and thrive.
Business
Transformation
The Travel and Leisure Industry leads the way in adopting new technology and innovative ways of working. But, many brands face challenges fully integrating their operational and digital experiences. Creating a seamless, joined up, digital journey and travel experience will cut costs while adding a smile to the faces of all your customers.
Why we are the perfect match
Our Industry Expertise
Working with more than 50 Global and International Travel and Hospitality businesses means we understand what makes your organization so special. Our highly skilled people are experts, from sales through customer service and technical assistance. Our dedicated business unit support your business strategy and help you to grow.
Our Global Teams
Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting your proximity, cost and quality needs. Our global model gives you consistency but it’s not one size fits all. Our customized approach means you will get a service built for your needs.
Our Tools and Technology
Working with Webhelp you will have access to all the tools and technology you need to achieve your vision and strategy. From consultancy & customer analytics to automation & machine translation we’ve invested in the tools, technology and the experts to use them so you don’t have too.
Telecom
5G and
Advancing
Technologies
For the telecom sector the rate of change shows no sign of slowing down. Moving to 5G networks and more advanced hand-sets means customers will demand even more from their networks. This is a lot for telco companies to consider and keep up with. The most successful companies will be the ones who adopt, and adapt to the changes in a way that works seamlessly for them, and crucially, their customers.
Personalization
For the majority of people their mobile devices or handsets are no longer just a piece of technology. They are a part of their life, their personal gateway to the world. This is how they socialize, pay bills, manage their connected homes, arrange transportation and of course communicate. Customers will be drawn to the companies who recognize this relationship and understand them as individuals.
Security
The advances 5G promises means we can expect an explosion in customer demand following it’s roll out. Greater demand will generate even more data, a lot of it highly personal and potentially valuable too. Customers will be placing a huge amount of trust in telco companies to protect them and their data. The best companies will invest now to avoid paying an even greater price later if that trust is ever broken.
5G and
Advancing
Technologies
For the telecom sector the rate of change shows no sign of slowing down. Moving to 5G networks and more advanced hand-sets means customers will demand even more from their networks. This is a lot for telco companies to consider and keep up with. The most successful companies will be the ones who adopt, and adapt to the changes in a way that works seamlessly for them, and crucially, their customers.
Personalization
For the majority of people their mobile devices or handsets are no longer just a piece of technology. They are a part of their life, their personal gateway to the world. This is how they socialize, pay bills, manage their connected homes, arrange transportation and of course communicate. Customers will be drawn to the companies who recognize this relationship and understand them as individuals.
Security
The advances 5G promises means we can expect an explosion in customer demand following it’s roll out. Greater demand will generate even more data, a lot of it highly personal and potentially valuable too. Customers will be placing a huge amount of trust in telco companies to protect them and their data. The best companies will invest now to avoid paying an even greater price later if that trust is ever broken.
Why we are the perfect match
Our people and our expertise
Over 11,000 Webhelp people are supporting some of the biggest Telecommunication brands and providers everyday. Together we will create a winning partnership. One that helps you to grow your business.
Our knowledge and our experience
We are already supporting many of the main Telecomms providers. Our services already cover the full customer journey and lifecycle across all channels. In short, we understand how your industry works. As our partner you, and your customers, will benefit from all our knowledge and experience.
Our game changing approach
We have the best people and the right experience. What lifts these to the next level is our innovative approach. Our consulting and transformation services will help you unleash the potential of all the latest game changing technology, tools and thinking.
Utilities & Public Services
Sustainability
and the Environment
People are more environmentally aware, especially about their energy use and public services. Showing you are committed to being a sustainable and environmentally friendly, organisation is an important factor for your customers or service users. In customer management terms this means being efficient, cost effective and maximizing your digital capabilities.
Utilities and service
as a differentiator
Consumers have more choice than ever and their expectations are greater too. New players in the market along with new innovations like Smart Meters are shaking up the sector. Increasingly it is the customer experience, and the support services utility companies offer that will help them to stand out. The best utility companies will attract and retain customers with a fully connected, joined up, service.
Public Sector and
digital transformation
As consumer demands and expectations in the private sector grow, the same consumers expect similar experiences from their public services. Public service providers need to redefine their user experiences in line with these new expectations. This means understanding service users more, personalizing their services while also creating new digital journeys and experiences for users to engage with.
Sustainability
and the Environment
People are more environmentally aware, especially about their energy use and public services. Showing you are committed to being a sustainable and environmentally friendly, organisation is an important factor for your customers or service users. In customer management terms this means being efficient, cost effective and maximizing your digital capabilities.
Utilities and service
as a differentiator
Consumers have more choice than ever and their expectations are greater too. New players in the market along with new innovations like Smart Meters are shaking up the sector. Increasingly it is the customer experience, and the support services utility companies offer that will help them to stand out. The best utility companies will attract and retain customers with a fully connected, joined up, service.
Public Sector and
digital transformation
As consumer demands and expectations in the private sector grow, the same consumers expect similar experiences from their public services. Public service providers need to redefine their user experiences in line with these new expectations. This means understanding service users more, personalizing their services while also creating new digital journeys and experiences for users to engage with.
Why we are the perfect match
Our Sector Expertise
Over 15 years’ experience in the Utilities and the Public Sectors means we understand the challenges and demands your business, your customer or service users face every day. Companies and authorities work with us because they trust us to deliver for them. You can trust us too.
Our Global Teams
Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting all your needs. Over 7000 of our people are helping utility customers and public sector users all over the world. Our people make all the difference and they will make a difference for you too.
Our Innovative Approach
Utility and Public Sector organizations need to innovate, just like everyone else or risk being left behind. With our proven tools and expertise we will help you adapt to market changes, differentiate yourself and optimize your business or service.