Digitala tjänster

Moderation

Content is a key opportunity but a major concern for​ digital platforms as well. Risks are known to emerge anytime, anywhere and in any language and users expect their content to be published as soon as possible.

Using in-house automated tools and processes dedicated to content moderation​, our
moderators provide the best balance to not only offer your users the greatest experience but also to ensure the reliability of your platform.

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Content Management

Managing your content and delivering the right content in the right place at the right time is a tough and time-consuming challenge. Making this content consistent and engaging is even a bigger one.

Fueled with dedicated content management processes, our content managers are experts at providing the best content management strategy from data filling to key knowledge
management.

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Digital insight and e-reputation

The volume of information available online can be overwhelming, especially if you want your brand to stand out. That’s where we can help you maximize your brand’s potential.

By providing you with analysis, social listening support, crisis management and e-reputation reporting, you will be better equipped to hear the digital voice of your customers. And be better prepared to meet their needs.

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Community Management

Great social media management comes from having the right team in place. With our
expertise in recruitment and our network of Community Managers we can quickly source the best people to support your brand and Social channels.

We will help to build and manage your online communities – create trust in and promote your brand. You will also have better social media coverage to promptly support customers and prevent crises.

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Legal Services

Legal Claims Management

Webhelp’s highly skilled paralegal teams offer time-served legal expertise across multiple lines of business. Our regulatory compliance framework, certifications and approvals allow us to support our clients, as well as having extensive experience in operating in regulated environments for our existing clients.

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Privacy and Legal Services​

Webhelp’s skilled and accredited pre-litigation teams offer time-served legal expertise and high-quality claims management, across all lines of business. More than a third of our team members have over 3 years’ experience in the claims process. We handle over 10,000 cases per year, while maintaining strong compliance, very low complaint levels and positive Customer Net Promoter Scores.

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Know Your Customer Services

We offer our clients a streamlined Know Your Customer (KYC) route, respecting evolving regulations and complying with digital transformation, which is key to a successful activation process. We support our clients either with a full BPO approach, thanks to our KYC experts working in their system, or with a managed services approach combining “End-to-End” proprietary platform and KYC experts for tailor-made KYC.

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Payment services

Payment Services.
Credit Management.

Entrusting Webhelp to outsource your credit management will help you to reduce risk and to secure your growth. You will benefit from our consolidated data and experience.

Through the partnership with Webhelp and its 35 years of experience in credit management, you will be able to consolidate, control and develop the commercial relationship with your national and international B2B customers.

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Payment Services.
Online Payment Management.

Building a B2B payment strategy aligned to your eCommerce, marketplace and B2B dropshipping needs will help you to develop your business in these new B2B channels. By providing a full set of services to your vendors (invoicing, dunning, credit insurance, …) and adapted payment conditions to your customers, you will build secured and valuable business relationships.

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Payment Services.
Debt collections.

Choosing omni-channel collection strategies, in a balanced approach of human and digital contact, will provide you with the right answer to reducing costs, increasing cash collected and improving brand loyalty.

Adapting this strategy to B2B or B2C, to your specific market and customer target, also to your usual client communications, will increase your customer lifetime value.

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