Technical Support. Dedicated customer and employee assistance.

Equipped with rapid problem-solving skills and vast sector expertise, our technical advisors can handle anything from quick queries to intricate issues. Supported by AI, automation and other leading technologies, our team of skilled experts and engineers deliver multilingual, and omnichannel technical support to empower your customers and colleagues.

Technical Support by the best, for the best

With the continued growth in consumer tech sales, the need for reliable product assistance is essential to maximize customer satisfaction and loyalty.

We recognize the challenges you face in providing timely and effective technical support. For many consumers, exceptional support is one of the most critical factors in their overall brand experience. And they expect it, regardless of how much they paid for the product.

Not only is outstanding technical support vital for customer satisfaction, it also plays a crucial role in the efficiency of your operations. Empowering your employees with seamless access to essential systems and applications reduces downtime and boosts productivity, enabling your workforce to perform at their best.

Our experienced team of technical advisors is dedicated to turning your customers and employees into brand advocates through positive technical support and helpdesk experiences.

Expert Technical Support for your customers and company

B2C Technical Support

Boost customer lifetime value with resolution-focused product knowledge and expert assistance that answers customers’ technical queries in their language and channel of choice.

B2B Technical Support & IT Helpdesk

Reduce downtime and increase productivity with expert assistance for end-users and colleagues experiencing technical issues with systems and hardware.

Next-generation technical support for the digital age

Imagine a world where your customers and employees never have to face technical challenges alone. With our global reach and flexible operating model, we’re here to provide unwavering multilingual support, 24 hours a day, 7 days a week, across all channels, regions, and time zones. When your customers encounter a technical issue, we're just a call or message away, ready to assist them in finding a solution. Our ITIL-compliant processes ensure that every inquiry is met with a dedicated team member who takes ownership, providing a seamless and efficient support experience. And it doesn't stop there. We believe in constant improvement. Through advanced analytics and customized dashboards, you have full visibility into the performance of our support services, allowing you to identify patterns, bottlenecks, and areas for enhancement. We work hand in hand with you to refine our processes, delivering exceptional service quality and results that align with your unique requirements. With our rapid integration capabilities, the deployment of our support solutions is effortless and seamless. We work closely with your existing systems, ensuring a smooth transition and maximum efficiency. And by leveraging automation tools, we empower your customers and employees to find answers and resolve issues independently, boosting self-service adoption and productivity.

Seamless omnichannel support 

Operations capable of providing 24/7 support in your customers’ channel of choice.

Global coverage

Benefit from a global pool of talent to rapidly recruit, scale and support your operations with the right people, wherever they are.

Innovation through insight

Through our insightful dashboards, we analyze contact drivers and identify root causes to continually optimize service delivery.

Multilingual expertise

Our team of certified technical support specialists speak your customers’ language, enhanced by proprietary machine translation.

Covering all tiers

Rely on our expert team for comprehensive support, from basic troubleshooting to the most complex issues. We can assist with new technology, installations, and more.

Leave the competition behind 

Gain competitive advantage through our selection and deployment of AI and automation tools that optimize digital adoption.

Trusted by the world's most exciting brands

Our work with clients spans segments, industries and geographies. Combining sector-specific and technical expertise, we bring depth and breadth of experience to every project.

Related Services

Always consultative, entrepreneurial, data-driven, and customer-centric. We combine sector expertise alongside disruptive technologies with the talents of Webhelpers in over 60 countries. Creating solutions tailor-made to grow your business across the globe.

Our approach gets results (and awards)

We focus on the results we deliver and the value we create. We're always proud when that work is recognized by our clients, industry experts, and leading analysts.

Industries

There's nothing like the reassurance of knowing that we understand your market and your customers as well as you do. Let's take a look at our experience and capabilities in your sector.

Automotive & Mobility

Travel & Leisure

Retail & E-commerce

Financial Services

Hightech & Media

Fashion & Luxury

Telecom

Utilities & Public Services

Healthcare

Gaming Support

Meet some of our Technical Support experts

Changing the game starts with a conversation.

Our team of experts is here to:

  • Answer any questions you may have
  • Discuss your specific requirements
  • Organize a product demo
  • Explore the right solution for you

For job opportunities or HR inquiries, please head to our careers site.

Related Webhelp Insights

Get in Touch

We ́d really like to help out. Fancy working together or just want to say hi? Drop us a message
Business Solutions
HR Enquiries & Career Opportunities
Media & Analyst Enquiries
Continue

HR Enquiries & Career Opportunities

To view our current list of job opportunities or get in touch with our recruitment team, please visit our Careers website.

View job opportunities
Reach out to our HR team

About us

What we doLocations

Discover

All industriesOur solutionsNews

Career

Job searchWork abroad

Community

Contact us

Subscribe to receive our newsletter

Legal HubGovernance & Risk managementCookie Preference Center

© 2023. All right reserved. Site by Granite

Contact us
Concentrix and Webhelp are now one company! Our joint strength creates a new era of global CX solutions, powered by technology and talent from 70+ countries.
Learn More