Your customers are increasingly exposed to online risks every day. And they expect you to develop solutions to keep them safe from harm.

If consumers don’t trust you to protect them from scams and inappropriate or misleading content, they’ll spend their time and money elsewhere. Get it right, and they’re more likely to be advocates of your brand, spending more and telling their friends.

Your success online depends on your ability to offer an optimized user experience by succeeding users’ and regulators’ expectations.

While much of this can be automated with AI and machine learning, human moderation is required to understand the evolution of language and cultural nuances. A hybrid trust and safety team builds and preserves confidence in your brand by ensuring that your online platform is a fair and secure place for your users to visit and interact.

And while our moderators look after your users, we look after our moderators. Having partnered with SGS, a leading certification company, to develop the WellComo label that demonstrates how well businesses are protecting the wellbeing of their content moderation colleagues. We’re also proud to be the first outsourcer to join the Trust & Safety Professional Association, committed to making the internet a safer place for everyone.