Your customers are increasingly exposed to online risks every day. And they expect you to develop solutions to keep them safe from harm.
If consumers don’t trust you to protect them from scams and inappropriate or misleading content, they’ll spend their time and money elsewhere. Get it right, and they’re more likely to be advocates of your brand, spending more and telling their friends.
Your success online depends on your ability to offer an optimized user experience by succeeding users’ and regulators’ expectations.
While much of this can be automated with AI and machine learning, human moderation is required to understand the evolution of language and cultural nuances. A hybrid trust and safety team builds and preserves confidence in your brand by ensuring that your online platform is a fair and secure place for your users to visit and interact.
And while our moderators look after your users, we look after our moderators. Having partnered with SGS, a leading certification company, to develop the WellComo label that demonstrates how well businesses are protecting the wellbeing of their content moderation colleagues. We’re also proud to be the first outsourcer to join the Trust & Safety Professional Association, committed to making the internet a safer place for everyone.
It’s our strong belief that everyone’s at their best when they feel happy, valued, and inspired. We are passionate about putting our people first and designing initiatives that encourage them to enjoy every day.
Our business is all about creating unforgettable experiences and long-lasting impressions. We always put you and your customers at the heart of everything we do.
We are driven by an entrepreneurial mindset, focused on future-proofing your business and creating the best journey ahead. We’ll always treat your business as our own, and put ourselves in your shoes to go the extra mile.
And last but not least, we strive to enjoy every day, as we truly believe that bringing fun to work makes work fun.
Always consultative, entrepreneurial, data-driven, and customer-centric. We combine sector expertise alongside disruptive technologies with the talents of Webhelpers in over 70 countries. Creating solutions tailor-made to grow your business across the globe.
Webhelp has expanded its delivery presence in LATAM, EMEA, and APAC and has invested in augmenting its proprietary tools (such as Proteus and Moderatus), which are leveraged by moderators for non-egregious content moderation. These are some of the factors that have contributed to Webhelp strengthening its positioning as a Major Contender and being recognized as a Star Performer.
CEO
Trust & Safety
Solutions Director
Trust & Safety
Vice President
Trust & Safety
Global Wellbeing Director
Trust & Safety
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