CX has hit fast forward
As customer experience continues to evolve and transform, new research finds organizations are embracing technology and new ways of working. A new study conducted by Frost & Sullivan finds 98% of contact centers plan to transform their CX operations within the next 2 years.
What does this look like for your business? Discover the formula that can transform your operations for success – one that creates a single scalable approach through all customer touchpoints.
