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News,Articles,Automotive & Mobility,India,South Africa,United Kingdom
The Agency Model – What it really means for UK Automotive
By focusing on customer service, leveraging technology and data to connect the various touchpoints across the car…
How might Generative AI solutions transform customer experience?
An AI revolution is arriving in customer service strategy, but the humans are not being replaced anytime soon.
News,Articles,India,South Africa,United Kingdom
UK Online Safety Bill and its impact on customer experience
In this article, we’ll address the details of the Bill, the importance of trust and safety, and how implementing…
Webhelp achieves ESG success with EcoVadis silver certification
The Webhelp Group, covering all 60+ countries, has been awarded the silver medal in the EcoVadis Sustainability Rating.…
Know Your Customer Services,News
How to create game-changing CX with the compliance playbook built in
The right blend of human talent and supportive technology can enable financial services providers to harness new…
News,Articles,India,South Africa,United Kingdom
Multilingual CX: solving success blockers with machine translation
In this article, we examine how machine translation (MT) can empower organisations of any size to adapt to the evolving…