High qualityremote service in Fashion.

OUR CLIENT

Creating a new way of working.

Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.
“We are intrigued with the virtual work concept and are looking for a partner who will consistently offer premium service to our valued customers.”
Our client contacted INVIRES, Webhelp’s experts in offering remote working solutions to find out how home working would help their business. They were excited about the new partnership as it was their first time implementing the home office approach for a whole business unit.

THE CLIENT’S NEED

Rapid delivery.

Our client had a very high agent profile and needed their new home working service to be fully up and running within three months. The team at INVIRES faced a tight deadline to find, recruit and train the right and experienced service agents.

HELPING THE CLIENT

Working together.

Thanks to the strong system knowledge and excellent communication skills of the service specialists, they are able to diligently connect with the customers and guide them to the right solution. Owing to the open communication with the team managers and the remote working option, they are pleased to work for INVIRES with an employee satisfaction rate of 92%.
Our client is delighted with the performance delivered by the entire team and our partnership is thriving. They believe in the virtual concept and are always willing to embrace new ideas.
Working virtually gives our service specialists the freedom to work from where they work best and brings out their best potential. We are happy about the trust we receive from our client as well as their customers and look forward to maintaining a long-standing partnership.

RESULT

Success!

85%

Customer Satisfaction rate achieved for our client.

We live and breathe service. Our people love their job and every day they ensure that the customers’ needs are met. They are fully committed and invested in our client’s brand and always deliver a memorable experience to keep customers coming back.

RESULT

Success!

85%

Customer Satisfaction rate achieved for our client.

We live and breathe service. Our people love their job and every day they ensure that the customers’ needs are met. They are fully committed and invested in our client’s brand and always deliver a memorable experience to keep customers coming back.

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