Fintech, neo-banks, 100% mobile banks… So many new players that have revolutionised the model used with the traditional players. In a sector that is still very much driven by cultural and social weight, the appearance of these new structures is pushing traditional models to innovate and be more agile, particularly in simplifying the customer journey.

In the financial services sector, regulation plays an important role and forces players to be agile and flexible. Working with an expert partner who is able to adapt to the different organisations enables you to seize the opportunities that legislation offers and to respond to the constraints it imposes.

One of the challenges for stakeholders in the sector is also to rethink their model to include digital at the heart of their strategy. Although some life projects still require a physical appointment, it is important to be able to offer a seamless experience at all points of contact through an omnichannel approach with the help of a specialised partner, to optimise and rationalise costs.