Cloud gamingchallenges

With the move to cloud gaming, you need to rely on agile & hyper-reactive support for a large variety of games and provide an equivalent level of information and service for all games and players. You also need to adapt your support to continuous innovations in cross-platform play, to be able to troubleshoot complex ecosystems. Finally, you need to leverage player insights, using centralized data to offer high-level personalization.

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New monetizationmodels

With subscription models development, growing number of DLCs and in-app purchases and the success of Esports and Play 2 Earn, you need to offer intuitive services for increasing in-game transactions, ensure top notch billing support & account security and minimize risks as gamers increase the value injected in games. You also need to support high-value players everywhere. With Play 2 Earn and Esport, you need to match your support to the increase in volume, languages spoken and value.

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Into themetaverse

The metaverse is the new frontier, with all the opportunities and challenges that presents. You’ll need to be able to moderate complex user-generated content from multiple sources at the same time. You’ll also need to onboard social media users in the metaverse without lowering support expectations in this complex universe and continue to protect your community as they traverse different universes, securing your platform and players’ assets.

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Why we are the perfect match

Our people

From player support and content management delivered by gamers who live and breathe your game, to outstanding tech specialists, we recruit the very best people to deliver a world class omnichannel player experience, in-app, out-of-app, into the cloud and into the metaverse.

Our technology

The latest AI, automation and cutting-edge tech supports our human-centric approach. From super smart content moderation to online safety and fraud prevention, via outstanding player analytics and payments optimization, we have a full tech stack ready to help you build and secure your gaming business.

Our numbers

With 24/7 support across 80 different languages, and next-level employee engagement, we know we can back up our claims to be best in class. For just one client alone, our award-winning support achieved a high score of over 93% CSAT.

Why we are the perfect match

From player support and content management delivered by gamers who live and breathe your game, to outstanding tech specialists, we recruit the very best people to deliver a world class omnichannel player experience, in-app, out-of-app, into the cloud and into the metaverse.

The latest AI, automation and cutting-edge tech supports our human-centric approach. From super smart content moderation to online safety and fraud prevention, via outstanding player analytics and payments optimization, we have a full tech stack ready to help you build and secure your gaming business.

With 24/7 support across 80 different languages, and next-level employee engagement, we know we can back up our claims to be best in class. For just one client alone, our award-winning support achieved a high score of over 93% CSAT.

Our solutions that support you

Advanced player support

Omnichannel, multiplatform, multilingual 24/7 support, from in-game troubleshooting to tips and tricks, enhanced VIP services, payments, platform support, technical support and community management, we offer the full range of touchpoints that help you to keep players happy.

Trust and safety

Protect your gamers, reputation & business, in and outside the game. With our comprehensive range of content moderation, fraud prevention, KYC and payment services, we offer an end-to-end suite of solutions to keep your players and your business safe.

Go-to-market & sales

Benefit from multichannel marketing and sales campaigns powered by data & advanced analytics. Identify the best product fit, push relevant recommendations and increase average basket size. Manage resellers, platforms, social-selling management, onboarding, cross-sell, retention and loyalty programs.

Our solutions to support you

Omnichannel, multiplatform, multilingual 24/7 support, from in-game troubleshooting to tips and tricks, enhanced VIP services, payments, platform support, technical support and community management, we offer the full range of touchpoints that help you to keep players happy.

Protect your gamers, reputation & business, in and outside the game. With our comprehensive range of content moderation, fraud prevention, KYC and payment services, we offer an end-to-end suite of solutions to keep your players and your business safe.

Benefit from multichannel marketing and sales campaigns powered by data & advanced analytics. Identify the best product fit, push relevant recommendations and increase average basket size. Manage resellers, platforms, social-selling management, onboarding, cross-sell, retention and loyalty programs.

Client stories

Client stories