Market Disruption
The pace of innovation and the speed at which business models are being reinvented is ever increasing. Driven by the flexibility created by digitization, open architectures and increasing customer demands, high tech businesses need to be ever more agile in transforming their operating models.
Customer engagement
Influenced by their experiences with high profile brands, business and individual customers have all raised their expectations of service and experience. Creating a seamless, highly personalized service is the key to deepen customer trust and loyalty in order to support retention and to unlock growth.
From Product to Service
Customers want to engage with your brand online and offline, cross channel, and expect consistent experiences too. This means adopting an omni-channel approach. Digital platforms and marketplaces are also transforming how consumers and buyers view purchases. The rise of ‘as a service’ is becoming inexorable, bringing significant customer benefits such as flexibility, improved cash flow and cloud-driven scalability.
Market Disruption
The pace of innovation and the speed at which business models are being reinvented is ever increasing. Driven by the flexibility created by digitization, open architectures and increasing customer demands, high tech businesses need to be ever more agile in transforming their operating models.
Customer engagement
Influenced by their experiences with high profile brands, business and individual customers have all raised their expectations of service and experience. Creating a seamless, highly personalized service is the key to deepen customer trust and loyalty in order to support retention and to unlock growth.
From Product to Service
Customers want to engage with your brand online and offline, cross channel, and expect consistent experiences too. This means adopting an omni-channel approach. Digital platforms and marketplaces are also transforming how consumers and buyers view purchases. The rise of ‘as a service’ is becoming inexorable, bringing significant customer benefits such as flexibility, improved cash flow and cloud-driven scalability.
Why we are the perfect match
Client partnerships
We put our clients at the heart of what we do. Customer advocacy and excellence in service delivery are key drivers for our dedicated client teams. Creating a long-term partnership together, throughout all levels of your organization, will help you to grow your business and understand your customers better.
Next generation customer engagement
Together we will create seamless customer journeys across all channels and touchpoints. Empowering our people with a tech-enabled environment will help to understand and anticipate customer needs and drive measurable improvements in your customer experience. Our innovative solutions will support your business in providing personalized services.
Excellence on a global scale
You will benefit from a fully customized, best-cost solution thanks to our global network of sites and capabilities. Our proven BCP protocols guarantee your business continuity. Our global reach gives you the flexibility to adapt and respond quickly to any changes in customer demand or business growth.
Why we are the perfect match
We put our clients at the heart of what we do. Customer advocacy and excellence in service delivery are key drivers for our dedicated client teams. Creating a long-term partnership together, throughout all levels of your organization, will help you to grow your business and understand your customers better.
Together we will create seamless customer journeys across all channels and touchpoints. Empowering our people with a tech-enabled environment will help to understand and anticipate customer needs and drive measurable improvements in your customer experience. Our innovative solutions will support your business in providing personalized services.
You will benefit from a fully customized, best-cost solution thanks to our global network of sites and capabilities. Our proven BCP protocols guarantee your business continuity. Our global reach gives you the flexibility to adapt and respond quickly to any changes in customer demand or business growth.
Client stories
People analytics @ Webhelp
Our investment in technology and analytics to deliver outstanding customer experiences is helping our clients improve…
Remote service for fashion
Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.
NPS improvement for Telco
Webhelp started working with our client, one of the major telco providers, in 2004. We provide customer experience…
Virtual customer service operations
Our client, a multinational clothing retail company, decided to outsource part of their customer service operations for…
Client stories
People analytics @ Webhelp
Our investment in technology and analytics to deliver outstanding customer experiences is helping our clients improve…
Remote service for fashion
Our client, a multinational e-commerce marketplace wanted to re-invigorate their service and business.
NPS improvement for Telco
Webhelp started working with our client, one of the major telco providers, in 2004. We provide customer experience…
Virtual customer service operations
Our client, a multinational clothing retail company, decided to outsource part of their customer service operations for…
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How the Yodel and Webhelp partnership faced the challenge of COVID-19
Latest news about High tech
News,Article,Retail & E-Commerce,Commercial assistance,Sales,Analytics & managed services,Technology services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil
How AI and data analytics can support vulnerable customers
News,Article,Retail & E-Commerce,Commercial assistance,Sales,Enterprise services,Automotive & Mobility,Financial Services,Healthcare,High Tech & Media,Utilities & Public Services,Telecom,Travel & Leisure,Algeria,Austria,Belgium,Bulgaria,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,India,Italy,Ivory Coast,Jordan,Kosovo,Latvia,Lithuania,Madagascar,Morocco,Netherlands,Norway,Poland,Portugal,Puerto Rico,Romania,Singapore,South Africa,Spain,Surinam,Sweden,Switzerland,Turkey,Ukraine,United Kingdom,United States of America,Argentina,Brazil