Multi Channel Selling | E-commerce Customer Experience

Augmented and
virtual reality

The Integration of innovative tools like augmented and virtual reality creates a new digital experience for the customer. Using these tools, brands are able to; build customer relationship, improve conversion rates and add value to the shopping experience. A customer is able to visualize the product in an almost real view which most often positively influences the purchasing decision.

Social commerce

The sheer amount of time spent on social media platforms especially with the young generation, has strategically positioned social commerce a surging ecommerce market trend. Now more than ever are brands pressured to streamline their services across devices and platforms such as Facebook, Instagram, TikTok, Snapchat & YouTube whilst offer a consistent omni-channel experience. Our Omni-channel solutions at Webhelp have got you covered.

Machine learning

Predictive analysis plays a vital role in marketplaces and deploying machine learning is an essential part of solving the equation. The algorithms gathered from machine learning enhances a better prediction of sales, returns and customer service based on the customer behavior. At Webhelp, we acknowledge the data and insights gathered from analytics as a powerful tool in our business strategy which focuses on delivering outstanding personalized customer experience.

Why we are the perfect match

World class service

Using our WoW operating framework, we provide world-class sales and service operations. Our experts are empowered to deliver value, increase sales and maximize margins for our clients. We help digital new entrants to take the market by storm and traditional retailers to expand into e-commerce.

Center of excellence

The Centre of Excellence is the hub of our innovation network. We consolidate frameworks in an environment entirely dedicated on adding value and optimising CX. We focus on creating loyal brand advocates by reducing customer effort, first contact resolution and creating enjoyable retail experiences.

Multi-channel solutions

A brand is perceived as forward-thinking and responsive to customers’ needs when it invests on disruptive technologies such as VR across different media. As a technology enabler, we combine digital assistance tools with a human touch to offer consistent, value-adding & secure shopping experiences.