Crisis Management
In recent years the Travel and Leisure market has been hit hard by several unexpected global events. 2020’s global pandemic is the worst event we’ve seen so far. These events are almost impossible to predict but the most resilient businesses will be prepared. Reacting quickly, and being flexible, to the needs of customers in a crisis will separate the best from the rest.
Sustainabilityand Purpose
Globalization and the digital revolution have created more competition in the Travel and Leisure market than ever before. Many well established travel companies and brands have disappeared forever in the last few years. Having a clear purpose, being financially stable as well as being operationally and environmentally sustainable will help travel companies to survive and thrive.
Business Transformation
The Travel and Leisure Industry leads the way in adopting new technology and innovative ways of working. But, many brands face challenges fully integrating their operational and digital experiences. Creating a seamless, joined up, digital journey and travel experience will cut costs while adding a smile to the faces of all your customers.
CrisisManagement
In recent years the Travel and Leisure market has been hit hard by several unexpected global events. 2020’s global pandemic is the worst event we’ve seen so far. These events are almost impossible to predict but the most resilient businesses will be prepared. Reacting quickly, and being flexible, to the needs of customers in a crisis will separate the best from the rest.
Sustainabilityand Purpose
Globalization and the digital revolution have created more competition in the Travel and Leisure market than ever before. Many well established travel companies and brands have disappeared forever in the last few years. Having a clear purpose, being financially stable as well as being operationally and environmentally sustainable will help travel companies to survive and thrive.
BusinessTransformation
The Travel and Leisure Industry leads the way in adopting new technology and innovative ways of working. But, many brands face challenges fully integrating their operational and digital experiences. Creating a seamless, joined up, digital journey and travel experience will cut costs while adding a smile to the faces of all your customers.
Why we are the perfect match
Our Industry Expertise
Working with more than 50 Global and International Travel and Hospitality businesses means we understand what makes your organization so special. Our highly skilled people are experts, from sales through customer service and technical assistance. Our dedicated business unit support your business strategy and help you to grow.
Our Global Teams
Over 60,000 people working from more than 140 locations gives us a global footprint capable of meeting your proximity, cost and quality needs. Our global model gives you consistency but it’s not one size fits all. Our customized approach means you will get a service built for your needs.
Our Tools and Technology
Working with Webhelp you will have access to all the tools and technology you need to achieve your vision and strategy. From consultancy & customer analytics to automation & machine translation we’ve invested in the tools, technology and the experts to use them so you don’t have too.
Client stories
Post Office Limited
Post Office limited were looking for partner to support the customer contact services for their Travel Insurance…
Client stories
Post Office Limited
Post Office limited were looking for partner to support the customer contact services for their Travel Insurance…
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